Rescue service
Beijing Offroad is available 24 hours a day, 365 days a year. When your vehicle breaks down and you can't handle it yourself, you can get help by:
● Call the local authorized dealership of BAIC ORV;
● Call BAIC ORV national rescue service hotline: 4008108177, we will send rescue teams to implement rescue services in the shortest time.
Vehicle rescue service for faults occurring during the warranty period and within warranty claim scope shall be free of charge (including availability expenses, towing
expenses), with exceptions in the following cases:
● Rescue activities without the prior consent of BAIC ORV and its service providers;
● Vehicles already in the repair shop;
● Due to accidents, theft or vandalism, as well as any damage caused thereof;
● Losses caused by intentional or negligent acts;
● Damages caused by participation in car racing or other activities involving driving at extreme speeds;
● Damage caused by retrofitting of components and parts not approved by BAIC Offroad or retrofitting of the vehicle without permission from BAIC Offroad.
Vehicle rescue service for faults occurring during the warranty period but beyond the claim scope shall be at the customer’s expenses, including availability expenses,
towing expenses, man-hour expenses and material expenses.
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