8.3.1 Return Instructions
Reporting Damaged Equipment
Any defective components should be immediately reported to Brainlab support.
Brainlab support asks you for:
• Component article numbers (listed on the system plate)
• Description of problem
Repair and Replacement
Brainlab support:
• Provides you with cost estimate for repair or replacement
• Informs you when your device is expected to be operational again (usually within 48 hours)
Removing Components
Only remove defective components if instructed by Brainlab support.
Return Addresses
Brainlab Logistikzentrum
Marsstr. 6a
85551 Kirchheim-Heimstetten
Germany
Brainlab Inc.
RMA Dept.
5 Westbrook Corporate Center
Suite 1000
Westchester, IL 60154
USA
Brainlab KK
RMA Dept.
Tamachi East Bldg. 2F
3-2-16 Shibaura
Minato-ku
Tokyo 108-0023
Japan
Brainlab Ltd.
RMA Dept.
Unit 2102, 21/F, The Hennessy
256 Hennessy Road
Wan Chai
Hong Kong
How to Return Components
Step
1. Protect the component from further damage by wrapping it and safely packaging it.
2. Complete and return the form that was faxed to you or that accompanied replacement
part.
3. Securely tape the box shut.
4. Ship the defective component to relevant return address or follow instructions given by
Brainlab support.
Return Instructions
98 System and Technical User Guide Rev. 1.3 Kick 2 Navigation Station
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