21 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE
21
Troubleshooting
Error Messages
As with any sophisticated office product, errors may occur. If this
happens, your machine identify the problem and displays an error
message. The most common error messages are shown below.
Troubleshooting and routine
maintenance
ERROR MESSAGES
ERROR
MESSAGE
CAUSE ACTION
BT CALL SIGN
ON
The machine is set BT Call Sign to ON. You can
not change the Receive Mode from Manual to
another mode.
Set BT Call Sign to OFF. (See BT
Call Sign (For U.K. Only) on page
5-18.)
CHECK
CARTRIDGE
An ink cartridge is not properly installed. Take out the ink cartridge and put it
in again it seating it properly. (See
Replacing the ink cartridge on page
21-22.)
CHECK
DOCUMENT
Document was not inserted or fed properly, or
was larger than 90 cm when it was scanned
through the ADF.
(See Document jams on page 21-4.)
CHECK PAPER
SIZE
The paper in the paper tray is smaller than A4.
(The machine can not print fax message, Help
list or any other fax reports if it is not A4 paper.)
Reload the A4 paper, and then
press
Fax Start
.
CHECK PAPER
The machine is out of paper. Add paper, and then press
Fax Start
.
COMM. ERROR
Poor phone line quality caused a
communication error.
Try the call again. If the problem
continues, call the telephone
company and ask them to check
your phone line.
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