TROUBLESHOOTING AND ROUTINE MAINTENANCE 21 - 10
Vertical black lines when
receiving
The sender's scanner may be dirty. Ask the sender to make a copy to
see if the problem is on with the sending machine. Try receiving from
another fax machine.
If the problem continues, call Brother or your dealer for service.
Received colour fax prints only
in black and white.
Replace the colour ink cartridges that are empty or nearly empty, and
then ask the other person to send the colour fax again. (See Replacing
the ink cartridge on page 21-22.) Check the Fax Storage is set to OFF.
(See
Setting Fax Storage
on page 8-2.)
Left and Right margins are cut
off.
Turn on Auto Reduction. (See Printing a reduced incoming fax (Auto
Reduction)
on page 5-5.)
The machine does not feed the
paper in the manual feed slot
correctly.
1. Make sure the printer platen is not dirty with ink. If it is dirty, clean it.
(See
Cleaning the machine printer platen
on page 21-21.)
2. If the paper is curled, straighten it.
3. Re-insert the paper all the way in so that the top touches the internal
parts.
4. Make sure you set the
MANUAL FEED
to ON by pressing the
Options
key on the control panel or select the Manual Feed in your printer
driver.
Phone Line or Connections
The machine does not answer
when called.
If the Manual mode is switched on, the machine cannot answer a call.
(See Choosing the Receive Mode on page 5-1.) If the receive mode is
set to TAD, please check that the external answering machine is set
properly to answer a call. (See
Connecting an External Telephone
Answering Device (TAD)
on page 1-9.) Check for a dial tone. If possible,
call your machine to hear it answer. If there is still no answer, check the
telephone line cord connection. If there is no ringing when you call your
machine, ask your telephone company to check the line.
Sending Faxes
Poor sending quality Try changing your resolution to
FINE
or
S.FINE
. Make a copy to check
your machine's scanner operation.
Transmission Verification
Report says ‘Result:NG’ or
‘Result:ERROR’
There is probably temporary noise or static on the line. Try sending the
fax again. If you send a PC FAX message and get ‘Result:NG’ or, on the
Transmission Verification Report, your machine may be out of memory.
To gain extra memory, you can turn off Fax Storage (See
Setting Fax
Storage
on page 8-2), print fax messages in memory (See
Printing a fax
from the memory on page 5-10) or cancel a Delayed Fax or Polling Job
(See
Canceling a job in the memory
on page 6-13). If the problem
continues, ask the telephone company to check your phone line.
Vertical black lines when
sending
If the copy you made shows the same problem, your scanner is dirty.
(See Cleaning the Scanner on page 21-20.)
DIFFICULTY
SUGGESTIONS
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