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6.3 Troubleshooting WindowsDirect Function
x This function may not operate on a computer on which a normal U.S.
version of Microsoft Windows®* does not operate. Some types of personal
computers may not be able to use this function or some features
may be limited. CAS does not guarantee that this function can be
used on all computers without any problems currently or in the future.
( CAS is not liable for any direct or indirect problems caused by this
function. It is recommended that important data or programs on your
computer be backed-up before using this function. For the operation of
Windows®* or the computer, refer to commercial tutorials or the appropriate
instruction manual.
( It is necessary to have the “Accessibility Options” function of Windows®*
installed on the PC. To install “Accessibility Options”, select “Start” →
“Setting” → “Control panel” → “Add /Remove Programs” and open the
“Windows® Setup” tab. Place a check mark on “Accessibility Options.”
For more information, see the Windows®* instruction manual.
( When “Support Serialkey device” is selected in Accessability Options,
software which uses the same RS-232C port on that computer does not
operate correctly, until Serialkey support is discontinued. If another
device (an external modem, plotter or etc.) is to be connected, remove
the check mark placed on “Support Serialkey device” and re-activate
Windows® after the balance is disconnected.
When the WindowsDirect Function Does Not Operate At All:
( For some notebook computers, it is possible to shut off the RS-232C port for energy
saving purposes. Set the computer so that the RS-232C port can be used.
x Try different COM port settings from 1 to 4. Re-start Windows®* after each setting change.
x Verify that the correct RS-232C cable is being used.
For Windows® 98 and higher, try setting the computer again without restarting.
Communication through LAN by other applications may interfere with Serialkey
device set-up. Try without LAN connection.
Windows®* = Windows® 95, Windows® 98, Windows® Me, Windows® 2000, Windows® XP, and higher.
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