Troubleshooting
7 - 14 Problems and Possible Solutions
7
I can’t hear any sound from the
microphone in my connected headset,
when trying to test the audio playback.
You need to enable listening to the microphone in the audio control panel in
order to hear any sound through your connected headset as follows:
1. Right-click the volume control icon in the taskbar.
2. Select Recording Devices.
3. Double-click Microphone and select Listen.
4. Click to put a check in Listen to this device check box.
5. Click Apply.
6. You can then listen to the playback though the headset for testing.
7. Remember to disable this feature (remove the check from the Listen to
this device check box) otherwise you may hear an echo from the internal
microphone when you disconnect the headset.
Problem Possible Cause - Solution
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