Comau e.DO - Warranty Conditions for B2 B (Business-To-Business) Sale; Warranty Conditions for B2 C (Business-To-Customer) Sale

Comau Robotics Product Instruction
64
WARRANTY TERMS AND CONDITIONS
9.1 Warranty conditions for B2B
(Business-to-Business) sale
In case of B2B sale, to the Robot shall be applied the following warranty conditions:
– the warranty has a duration of 24 months;
– the warranty period starts from the effective date of delivery of the Robot to the end
use
r or, if not available, the delivery date of the Robot to the courier;
– return rights are not applicable;
– in case of need for technical assistance during the warranty period, the product
shi
pment costs are charged to the final Customer; after the assistance, the Robot
shall be sent to the Customer directly by Comau, free of charge.
9.2 Warranty conditions for B2C
(Business-to-Customer) sale
In case of B2C sale, to the Robot shall be applied the following warranty conditions:
– the warranty has a duration of 24 months;
– the warranty period starts from the effective date of delivery of the Robot to the end
use
r or, if not available, the delivery date of the Robot to the courier;
– the possibility of Robot return within 15 days from the effective date of delivery is
pr
ovided; the Robot shall be put inside its original packaging;
– in case of need for technical assistance during the warranty period, the product
shi
pment costs are charged to the final Customer; after the assistance, the Robot
shall be sent to the Customer directly by Comau, free of charge.