Troubleshooting 15-7
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Carey Gregg Saved by: Carey Gregg Saved date: 05/08/00 12:06 PM
Part Number: 170706-002 File name: Ch15.doc
Solving CD -ROM and DVD -ROM Drive Problems
Solving CD-ROM Drive and DVD-ROM Drive Problems
Problem Possible Cause Solution
System does not recognize
a CD-ROM drive or
DVD-ROM drive.
The drive is not
seated properly.
System software does not
support the drive.
Remove, then reinsert the
drive.
Install appropriate drivers
and/or system ROM
upgrade.
The drive is damaged. To verify that the problem is
with the drive, try using
another drive in the same
bay.
The computer is running a
retail version of the
operating system, and the
drive was inserted while the
system was on or in
Suspend (Standby) or
Hibernation.
1. Shut down the
computer
2. Reinsert the drive
3. Turn on the computer.
CD-ROM drive or DVD-ROM
drive cannot read a
CD-ROM or DVD-ROM.
The CD-ROM or DVD-ROM
is upside down.
Turn over the CD-ROM or
DVD-ROM.
System cannot start up
from a CD-ROM.
A bootable CD-ROM is not in
the CD-ROM drive.
Verify that a CD-ROM with
the necessary system files
is in the drive.
CD-ROM boot ability is
disabled.
Enable CD-ROM boot ability.
System does not initiate
Suspend (Standby) while a
CD-ROM or DVD-ROM is in
the system.
The system cannot initiate
Suspend (Standby) while
auto insert notification is
turned on.
Turn off auto insert
notification. Refer to Chapter
3 for procedures.
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