Troubleshooting 15-9
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Carey Gregg Saved by: Carey Gregg Saved date: 05/08/00 12:06 PM
Part Number: 170706-002 File name: Ch15.doc
Solving Infrared Problems
Solving Infrared Problems
Problem Possible Cause Solution
Cannot link with another
infrared-equipped
computer or device.
Computer is running
Windows NT 4.0.
Appropriate software is not
running on both devices.
Windows NT 4.0 does not
support infrared
communication.
Install the appropriate
software on the second
device and start the
program on both devices.
Infrared port on computer
is disabled.
To enable the infrared port,
Select Start
àSettingsà
Control PanelàInfrared.
Infrared Monitor search is
disabled.
To enable Infrared Monitor
search:
1. Select the Infrared
icon in the
taskbar
àOptions tab.
2. Select the Search For
and Provide Status for
Devices in Range
check box.
Target device is not
IrDA-compliant.
Check documentation of
target device and make
recommended changes.
Interrupt request (IRQ)
conflict.
Check IRQ assignments for
conflicts, then reassign if
necessary.
See Appendix D for IRQ port
information.
Baud rate, # bits, stop byte,
or parity conflict.
Select the same baud rate,
# bits, stop byte, and parity
setting for both devices.*
A physical condition exists
that affects the connection.
Refer to “Data transmission
problem” in this table.
System does not initiate
Suspend while infrared port
is enabled.
The system cannot initiate
Suspend while Infrared
Monitor search is enabled.
To disable Infrared Monitor
search, select Start
à
SettingsàControl Panelà
InfraredàOptions tab, then
remove the check from the
Search for and Provide
Status for Devices in Range
check box.
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