15-2 Troubleshooting
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Carey Gregg Saved by: Carey Gregg Saved date: 05/08/00 12:06 PM
Part Number: 170706-002 File name: Ch15.doc
Quick Solutions Checklist
NOTE: To reset a locked system, press and hold the suspend
button while pressing the power button.
n Is adequate power available to the computer?
n If the computer is connected to an electrical outlet
Are all power cord or external AC Adapter
connections secure?
Is the electrical outlet providing a standard
power supply?
n If the computer is running on a battery pack, is the
battery pack in the computer fully charged?
n Is the system turned on?
n Is the latest available system ROM installed?
NOTE: For instructions, refer to “Updating the System
ROM” in Chapter 13.
n If the problem relates to an external device
n Is the device securely connected to the appropriate
connector?
n Is the device receiving reliable electrical power?
n Is the device turned on?
n Are all necessary device drivers installed and loaded?
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