Troubleshooting 15-11
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Carey Gregg Saved by: Carey Gregg Saved date: 05/08/00 12:06 PM
Part Number: 170706-002 File name: Ch15.doc
Solving Keyboard and Pointing Device
Problems
Solving Keyboard and Pointing Device Problems
Problem Possible Cause Solution
Some keys type numbers
instead of letters and num
lock light is on.
The embedded numeric
keypad is enabled.
Toggle Fn+Num Lk to
disable the embedded
numeric keypad.
Embedded numeric keypad
does not work.
The embedded numeric
keypad is not enabled.
Toggle Fn+Num Lk to
enable the embedded
numeric keypad.
Hotkeys do not work on
external keyboard.
Hotkeys commands are
implemented differently on
an external keyboard.
To enter a hotkeys
command on an external
keyboard, rapidly press the
Scroll Lock key twice, then
immediately press the
second key only of the
hotkeys combination.
NOTE: The Fn+F6 hotkeys
cannot be used on an
external keyboard
connected by USB.
Keyboard and pointing
device are locked.
QuickLock is initiated. To exit QuickLock, enter the
power-on password.
External mouse does not
work.
The external mouse is not
Microsoft-compatible.
In Computer Setup, select
Advanced
àDevice Options,
then select the Disable
Multiple Pointing Devices
check box.
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