15-20 Troubleshooting
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Carey Gregg Saved by: Carey Gregg Saved date: 05/08/00 12:06 PM
Part Number: 170706-002 File name: Ch15.doc
Solving Power Problems
If the problem occurs while the computer is running on a
battery pack, refer also to “Solving Battery Pack Problems.”
Solving Power Problems
Problem Possible Cause Solution
Computer will not turn on
when connected to external
power if battery pack is in
the computer.
Battery pack may be
defective.
Remove or replace the
battery pack.
Computer turned off while it
was left unattended and
power/suspend light is off.
System initiated a
Hibernation timeout.
To restore from Hibernation,
slide the power switch.
To change a Hibernation
timeout setting, refer to
“Using Power Preferences”
in Chapter 3.
Computer turned off while it
was left unattended and will
not turn on.
System initiated Hibernation
and/or shut down because
of a critical low-battery
condition.
1. To restore power,
replace the battery
pack with a charged
battery pack or
connect to an external
power source.*
2. To restore from
Hibernation, slide the
power switch.
Computer unexpectedly
initiated Suspend
(Standby), or turned off
when it was docked.
The maximum operating
temperature was exceeded.
Move the computer to a
cooler environment and
allow it to return to a
comfortable room
temperature.
Make sure the vents and
exhaust fan are not
obstructed.
Computer beeps twice
when you press
Fn +
suspend button.
Hibernation is turned off. To turn on Hibernation,
refer “Using Power
Preferences” in Chapter 3.
Continued
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