Compaq Customer Support
A-1
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Carey Gregg Saved by: J Abercrombie Saved date: 05/11/00 5:02 PM
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Part Number: 170706-002 File name: Appa
appendix
A
C
OMPAQ
C
USTOMER
S
UPPORT
Using the Compaq Support Forum
Personal technical support is available from the Compaq Support
Forum at the Compaq website. You can either browse the postings
as a guest, or register as a user and submit your own questions.
Compaq responds to questions within one business day.
To access the Compaq Support Forum
—Go to the Compaq
website at http://www.compaq.com, then select Compaq
Support Forum.
Preparing to Call Technical Support
If you cannot solve a problem using the Compaq Support Forum
or the troubleshooting sections in Chapter 15 of this guide, you
may need to call Compaq technical support.
To receive the fastest possible solution
—Have the following
information available when you call:
■
The computer
■
Serial number and model description on
the bottom of
the computer
■
Purchase date on invoice
■
Conditions under which the problem occurred
■
Error messages that have displayed
■
Type of printer connected
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