15-14 Troubleshooting
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Carey Gregg Saved by: Carey Gregg Saved date: 05/08/00 12:06 PM
Part Number: 170706-002 File name: Ch15.doc
Solving Memory Problems
Solving Memory Problems
Problem Possible Cause Solution
Memory count during
Power-On Self-Test (POST)
is incorrect.
Memory expansion board is
installed incorrectly.
Remove, then reinstall
memory expansion board
as instructed in Chapter 4.
Computer beeps four times
when turned on;
power/suspend light is on,
but screen is blank.
Memory expansion board is
installed incorrectly.
Memory expansion board or
memory circuitry has failed.
Remove, then reinstall
memory expansion board
as instructed in Chapter 4.
Contact your Compaq
authorized service provider.
Hibernation does not work
normally after increasing
RAM with a memory
expansion board.
The hard drive does not
have enough space for the
larger hibernation file.
Refer to “Managing
Random Access Memory
(RAM)” in Chapter 4.
Solving Modem Problems
If you are troubleshooting a modem PC Card problem, refer
also to “Solving PC Card Problems” in this chapter. If you are
troubleshooting LAN problems, refer also to “Solving Local
Area Network (LAN) Problems” in this chapter.
Solving Modem Problems
Problem Possible Cause Solution
ERROR message. Typing error. If you are typing from the
command line in terminal
mode, verify, then retype
the command.
Excessive line current
sensed message.
Modem is connected to a
digital line.
Connect the modem to a
standard analog telephone
line, then reestablish the
connection.
Continued
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