15-16 Troubleshooting
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Carey Gregg Saved by: Carey Gregg Saved date: 05/08/00 12:06 PM
Part Number: 170706-002 File name: Ch15.doc
Solving Modem Problems Continued
Problem Possible Cause Solution
Modem sounds are not
audible.
Modem speaker is turned
off.
At the command line in
terminal mode, type ATM1.
System sound is muted or
turned down.
Press the Fn+F5 hotkeys,
then adjust the volume.
Modem does not dial
correctly.
Call Waiting may be
interfering.
Disable Call Waiting before
dialing.
n For information
about disabling Call
Waiting, consult your
operating system
documentation.
n To obtain the disable
call waiting code for
your dialing area,
consult your local
telephone service
provider.
Clicking sound and modem
does not connect.
The modem is connected to
a digital line.
NOTE: The EXCESS LINE
CURRENT SENSED
message does not display if
the current is under
100mA.
Connect the modem to a
standard analog telephone
line, then reestablish the
connection.
Modem does not connect. The error correction feature
of your modem software is
interfering.
Disable error correction
(&K0) and data
compression (&M0) using
AT commands.
NOTE: To access AT
commands and instructions
for using them, select
Start
àCompaq Information
Center
àModem
Commands.
Continued
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