x Contents
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Carey Gregg Saved by: Carey Gregg Saved date: 05/08/00 12:20 PM
Part Number: 170706-002 File name: TOC.doc
Caring for the Computer ....................................................... 13-6
Preparing the Computer for Shipping or Travel..................... 13-6
Traveling with the Computer................................................. 13-7
chapter 14
CONFIGURATION AND DIAGNOSTIC UTILITIES
Selecting Computer Setup or Compaq Diagnostics for Windows14-1
Using Computer Setup .......................................................... 14-1
Selecting from the File Menu ............................................ 14-2
Selecting from the Security Menu ..................................... 14-3
Selecting from the Advanced Menu .................................. 14-4
Using Compaq Diagnostics for Windows.............................. 14-5
Displaying System Information......................................... 14-5
Running a Diagnostic Test................................................ 14-5
chapter 15
TROUBLESHOOTING
Quick Solutions Checklist..................................................... 15-2
Solving Audio Problems ....................................................... 15-3
Solving Battery Problems...................................................... 15-4
Solving Drive Problems ........................................................ 15-6
Solving Hard Drive Problems............................................ 15-6
Solving CD-ROM and DVD-ROM Drive Problems........... 15-7
Solving Diskette and SuperDisk LS-120 Drive Problems.. 15-8
Solving Infrared Problems..................................................... 15-9
Solving Keyboard and Pointing Device Problems............... 15-11
Solving LAN Problems ....................................................... 15-12
Solving Memory Problems.................................................. 15-14
Solving Modem Problems................................................... 15-14
Solving PC Card Problems.................................................. 15-20
Solving Power Problems ..................................................... 15-21
Solving Screen Problems..................................................... 15-22
Solving USB Problems........................................................ 15-23
appendix A
COMPAQ CUSTOMER SUPPORT
Using the Compaq Support Forum..........................................A-1
Preparing to Call Technical Support........................................A-1
Worldwide Telephone Numbers..............................................A-2
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