TalkMasterFOCUSAdminConsoleReferenceManual
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Reset Overflow Age - The age of the oldest call that will reset the Overflow condition.
Overflow Age - The age of the oldest call that will set the Overflow condition based on
seconds, minutes or hours.
And / Or - When both the Overflow on queue age and the Overflow on queue size have been
selected, click the And or Or radio button to specify how the two conditions should be evaluated. When
And is selected, both conditions must be met to put the Queue into Overflow status. When Or is
selected, either condition can be met to put the Queue into Overflow status.
Overflow on queue size - Specifies that the Overflow condition is based upon the number of
unanswered calls in this queue.
Reset Overflow size - Enter the number of unanswered calls that will reset the Overflow
condition.
Overflow size - Enter the number of unanswered calls that will set the Overflow condition.
Priority Intercoms Overflow to all Consoles - Sets an overflow condition for any Intercom that has a
defined priority in this queue. If a call is received from a Priority Intercom, the call will be sent to all
Operator Consoles that are currently logged on. The Priority can be set in the Queues sub tab of the IP
Endpoints tab.
To Create a new Queue, click the New button. A default name of NEW QUEUE is automatically
populated into the Queue Name field. Highlight the value and type in a new name. Configure any overflow
conditions and click Save when done.
To Update an existing Queue, click on the Queue Name on the left hand side of the page, then change
any settings on the right hand side of the page. Click Save.
To Delete an existing Queue, click on the Queue Name on the left hand side of the page, click the Delete
button. A dialog box will be presented to confirm the deletion.
Press the Update Now button on the bottom of the screen to send any changes that have been made
in the Administrator Console to the Server and Operator Consoles.
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