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4 • Troubleshooting
This chapter is a guide to troubleshooting problems that may occur while
operating the ICS-900 Ion Chromatography System (ICS-900).
• Section 4.1 describes the error messages displayed in the Chromeleon or
Chromeleon Xpress Audit Trail.
• Section 4.2 through Section 4.13 describe other operating problems and how
to resolve them.
If you are unable to eliminate a problem, contact Dionex for help. In the U.S., call
Dionex Technical Support at 1-800-346-6390. Outside the U.S., call the nearest
Dionex office.
4.1 Alarms and Error Conditions
If any of the following alarm conditions occurs, an error message is displayed in
the Chromeleon or Chromeleon Xpress Audit Trail. Each error message is
preceded by an icon that identifies the seriousness of the underlying problem (see
the table below).
Icon Severity Level Description
Warning A message is displayed in the Audit Trail, but the
current run is not interrupted.
Error A message is displayed in the Audit Trail and the
system attempts to correct the problem (sometimes
by using an alternative parameter). An Error never
interrupts the current analysis; however, if it occurs
during the Ready Check, the analysis will not be
started.
Abort A message is displayed in the Audit Trail and the
running batch is aborted.
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