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Troubles hooTing
SYMPTOMS POSSIBLE CAUSES STEPS TO MAKE
Vertical lines appear. The image drum cartridge is
damaged.
Replace the image drum
cartridge.
The toner is low. Open the top cover and tap the
cartridge a few times to evenly
distribute any remaining toner.
If symptoms persist, replace the
toner cartridge.
Horizontal Lines and spots
appear periodically.
When the interval is about 4", the
image drum (the green tube) is
damaged or dirty.
Wipe it lightly with a soft cloth.
Replace the image drum
cartridge when it is damaged.
When the interval is about 1.2",
there may be foreign particles in
the image drum cartridge.
Open/close the top cover, and
print again.
When the interval is about
86mm (3.4in), the fuser unit is
damaged.
Replace the fuser unit.
The image drum cartridge has
been exposed to light.
Replace the image drum
cartridge if the problem is not
resolved.
White area of paper is lightly
stained.
Paper contains static. Use paper stored in proper
temperature and humidity
conditions.
Paper is too thick. Use thinner paper.
The toner is low. Open the top cover and tap the
cartridge a few times to evenly
distribute any remaining toner.
If symptoms persist, replace the
toner cartridge.
Periphery of the letters is
smudged.
The LED head is dirty. Wipe the LED head with a soft,
lint-free cloth.
Toner comes off when it is
rubbed.
The thickness and type of the
paper are incorrectly set.
Set the correct value of media
type in the Advanced Options
- Media Type menu or set one
value lighter for media type.
Recycled paper is used. Set one value thicker for media
type in the Advanced Options -
Media Type menu.
Glossiness is not uniform. The thickness and type of the
paper are incorrectly set.
Set the correct value of media
type in the Advanced Options
- Media Type menu or set one
value lighter for media type.
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