Eon Millennium - Voice Mail Service; Monitor

55
Telephone Operating Instructions
❖ To return the telephone to normal operation, press the MESSAGE SEND button.
The MESSAGE SEND button indicator changes to idle.
If the MESSAGE RETRIEVE button indicator indicates ATTENTION, or if you hear
transfer dial tone when you go off-hook, you have one or more voice messages waiting.
To retrieve a voice message:
❖ Lift the handset.
❖ Press the MESSAGE RETRIEVE button, or dial the Message Retrieve access
code, or dial the Message Send access code followed by the digit 2 if you are
calling from the telephone for which the message was left, or the digit 0 if you are
calling from any other telephone.
❖ Follow the voice prompts to retrieve, review, and/or clear any voice messages.
❖ Hang up when finished.
❖ When the mailbox has been cleared of all messages, the MESSAGE RETRIEVE
button indicator changes to IDLE.
 If you press an idle MSGRB button in a system equipped with voice mail, you
access your own mailbox.
To leave a voice message:
❖ Lift the handset.
❖ Press the MESSAGE SEND button, or dial the Message Send access code plus 0.
❖ Follow the voice prompts to access the proper mailbox and leave a message.
❖ Exit the mailbox as instructed.
❖ Hang up.
 When several Millennium systems are networked, the systems can be
programmed to allow a call to a station in a remote system to be redirected
to a voice mailbox in one of the other systems by using call forward, DND/
busy intercept routing, or no answer routing. To leave a message in a mailbox
in a remote system, dial the Message Send access code plus 5. This feature
applies to the Millennium only.
To monitor a busy station or line:
❖ Lift the handset.
❖ Press the MONITOR button, or dial the Monitor access code. The MONITOR
button indicator changes to ACTIVE.
❖ When you hear system dial tone, dial the number (extension number, location
access code plus a location number, or ACD Agent access code plus an agent
number), or press a busy agent, trunk, or extension button.
❖ If monitoring is allowed, you hear confirmation tone. You or the monitored parties
or both may hear call monitor tone. The MUSIC/MUTE button indicator changes
to T-HOLD.
Voice Mail Service
Monitor