Troubleshooting
87
Cannot Connect Bluetooth Device
Check Remedy
Was a device search performed? When connecting a Bluetooth device for the first time, or when
changing to another Bluetooth device, perform Search Blue‐
tooth Device.
s p.21
Does the device support copyright protection
(SCMS-T)?
You cannot connect a Bluetooth device that does not support
copyright protection (SCMS-T).
Is the device based on A2DP? You cannot connect a Bluetooth device that does not support
A2DP.
The audio and connection for the Bluetooth device disconnects
Check Remedy
Are there any obstacles between the projec-
tor and the Bluetooth device?
Check for any obstacles between the projector and the Bluetooth
device, and change their positions to improve communication.
Is the device connected within the specified
communication distance?
If the distance between the projector and the Bluetooth device
exceed 10 m, the connection may be lost. Move the Bluetooth
device closer to the projector.
Are there any wireless equipment or micro-
wave ovens in the vicinity?
If the device is used at the same time as other wireless equipment
or microwave ovens, radio wave interference may occur, and the
image and audio may be interrupted. Avoid equipment that
could cause interference.
Other problems
No audio, or the audio is too low
Check Remedy
Is the audio cable connected correctly? Try disconnecting the cable from the Audio (L-R) port, and then
reconnecting.
Is the volume too low? Adjust the volume so that you can hear the audio.
s p.32
Is it connected with an HDMI cable? If no audio is output when connecting via an HDMI cable, set the
connected equipment to PCM output.
Are the Audio Out Device settings correct? Check that the Audio Out Device settings are correct on the
Configuration menu. s Settings - HDMI Link - Audio Out De‐
vice p.68
Are the Bluetooth Audio settings correct?
*
Make the following settings when connecting a Bluetooth audio
device.
•
To output audio from the projector's speaker or an AV system,
set Bluetooth Audio to Off.
•
To output audio from Bluetooth audio devices, set Bluetooth
Audio to On.
s Settings - Bluetooth - Bluetooth Audio p.68
*
Bluetooth audio devices are not supported in some countries and regions.
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