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Solving Problems

Check these sections for solutions to problems you may have using your product.

Viewing the Help Screen

Product Status Messages

Job Status Error Codes

Running a Product Check

Resetting Control Panel Defaults

Solving Setup Problems

Solving Network Problems

Solving Copying Problems

Solving Copy Quality Problems

Solving Paper Problems

Solving Problems Printing from a Computer

Solving Page Layout and Content Problems

Solving Print Quality Problems

Solving Scanning Problems

Solving Scanned Image Quality Problems

Solving Faxing Problems

Solving USB Device Problems

Uninstall Your Product Software

Where to Get Help (U.S. and Canada)

Where to Get Help (Latin America)

Viewing the Help Screen

You can view troubleshooting or how-to topics on the LCD screen at any time.

1. Select the help icon.

Table of Contents3
WF-C20600/WF-C20750/WF-C21000 User's Guide15
Product Basics16
- Product Parts Locations16
- Using the Control Panel23
- Checking for Software Updates41
- Using Power Saving Settings42
- Using Fire os Printing49
- Using the Mopria Print Service50
- Using Windows 10 Mobile Printing50
- Using Epson Print and Scan App with Windows Tablets51
Wi-Fi or Wired Networking52
- Network Security Recommendations52
- Wi-Fi Infrastructure Mode Setup53
  - Selecting Wireless Network Settings from the Control Panel54
- Wi-Fi Direct Mode Setup56
  - Enabling Wi-Fi Direct Mode57
- Wi-Fi Protected Setup (WPS)59
  - Using WPS to Connect to a Network59
- Printing a Network Status Sheet61
- Printing a Network Connection Report61
  - Network Connection Report Codes and Messages63
- Configuring Email Server Settings69
- Changing or Updating Network Connections70
Enabling Epson Universal Print Driver (PCL) or Postscript Printing74
- Installing the Epson Universal Print Driver - Windows74
- Installing the Postscript (PS3) Printer Software - Windows78
- Installing the Postscript (PS3) Printer Software - Mac78
- Selecting PDL (Page Description Language) Settings79
Loading Paper86
Loading Paper in the Cassettes and Paper Tray86
Using the Optional Paper Cassette Lock91
- Paper Loading Capacity92
- Double-Sided Printing Capacity97
- Compatible Epson Papers (U.S. and Canada)99
- Compatible Epson Papers (Latin America)100
- Paper or Media Type Settings - Printing Software100
- Selecting the Paper Settings for each Source - Control Panel101
  - Paper Type Settings - Control Panel103
- Selecting Default Paper Settings - Administrator104
  - Selecting the Default Printer Settings105
    - Paper Source Settings Options106
  - Selecting the Universal Print Settings106
    - Universal Print Settings Options107
Placing Originals on the Product109
- Placing Originals on the Scanner Glass109
- Placing Originals in the Automatic Document Feeder111
Copying115
- Copying Documents or Photos115
- Copying Options117
Printing from a Computer122
- Printing with the Standard Epson Printer Software - Windows122
- Printing with the Epson Standard Printer Software - Mac150
- Printing with the Postscript (PS3) Printer Software - Windows175
  - Selecting Basic Print Settings - Postscript Printer Software - Windows175
  - Selecting Default Print Settings - Postscript Printer Software - Windows178
- Printing with the Postscript (PS3) Printer Software - Mac179
  - Selecting Basic Print Settings - Postscript Printer Software - Mac180
- Cancelling Printing Using the Product Control Panel184
Scanning185
- Starting a Scan185
- Scanning in Epson Scan 2215
- Scanning with Document Capture Pro or Document Capture223
- Entering a User ID and Password for Scanning239
Faxing240
- Connecting a Telephone or Answering Machine240
- Setting up Fax Features246
- Setting up Contacts and Contact Groups261
- Sending Faxes270
- Sending Faxes from the Product Control Panel271
- Sending a Fax Using the Keypad, Contact List, or History271
- Receiving Faxes286
- Checking Fax Status292
- Printing Fax Reports293
  - Fax Report Options294
Using External USB Devices with Your Product295
- Connecting a USB Device295
- Disconnecting a USB Device295
- Viewing and Printing from the LCD Screen296
  - Printing JPEG Photos296
    - Print Setting Options - JPEG Mode298
  - Printing TIFF and PDF Files300
    - Print Setting Options - TIFF Mode302
    - Print Setting Options - PDF Mode304
- Transferring Files on a USB Device305
  - Setting up USB Device Access306
Using Your Product's Internal Storage307
- Storage Folder Types307
- Printing a Stored File309
- Saving Stored Files to an External USB Device311
- Emailing Stored Files316
- Saving Stored Files to a Network Folder320
- Saving Stored Files to Cloud Services325
- Storage Menu Options327
- Searching for Folders and Files330
- Deleting Folders and Files from Storage331
- Changing the Storage Period of Files333
- Restricting Shared Folder Access334
Replacing Ink Cartridges and Maintenance Boxes335
- Check Cartridge and Maintenance Box Status335
- Purchase Epson Ink Cartridges and Maintenance Box (U.S. and Canada)340
- Purchase Epson Ink Cartridges and Maintenance Box (Latin America)340
- Ink Cartridge and Maintenance Box Part Numbers340
- Removing and Installing Ink Cartridges341
- Replacing the Maintenance Box343
Adjusting Print Quality345
- Print Head Maintenance345
  - Checking the Nozzles Using the Product Control Panel345
  - Cleaning the Print Head Using the Product Control Panel348
Cleaning and Transporting Your Product350
- Cleaning Your Product350
- Cleaning the Scanner Glass350
- Cleaning the Automatic Document Feeder352
- Moving or Transporting Your Product356
Solving Problems357
- Viewing the Help Screen357
- Product Status Messages358
- Job Status Error Codes361
- Running a Product Check366
- Resetting Control Panel Defaults368
- Solving Setup Problems370
  - Product Does Not Turn on or off370
  - Noise after Ink Installation370
  - Software Installation Problems370
- Solving Network Problems371
  - Product Cannot Connect to a Wireless Router or Access Point372
  - Network Software Cannot Find Product on a Network373
  - Wireless Network Connection Is Unstable on a Mac374
  - USB 3.0 Connection Is Unstable When Using a USB 2.0 Cable375
  - Wired Network Connection Becomes Unstable375
  - Product Does Not Appear in Mac Printer Window376
  - Cannot Print over a Network376
  - Cannot Scan over a Network378
- Solving Copying Problems379
  - Product Cannot Copy379
  - Product Makes Noise, but Nothing Copies379
  - Product Makes Noise When It Sits for a While380
- Solving Copy Quality Problems380
  - Copies Have Incorrect or Faint Colors380
  - Position, Size, or Margins of Copies Are Incorrect381
- Solving Paper Problems381
  - Paper Feeding Problems382
  - Originals Do Not Feed from the Automatic Document Feeder383
  - Paper Jam Problems384
  - Paper Ejection Problems384
- Solving Problems Printing from a Computer384
  - Nothing Prints385
  - Product Icon Does Not Appear in Windows Taskbar386
  - Printing Is Slow387
  - Solving Page Layout and Content Problems388
  - Inverted Image389
  - Too Many Copies Print389
  - Blank Pages Print389
  - Incorrect Margins on Printout390
  - Incorrect Characters Print390
  - Incorrect Image Size or Position391
  - Slanted Printout392
- Solving Print Quality Problems392
  - White or Dark Lines in Printout392
  - Blurry or Smeared Printout393
  - Faint Printout or Printout Has Gaps395
  - Grainy Printout395
  - Incorrect Colors396
- Solving Scanning Problems397
  - Scanning Software Does Not Operate Correctly398
  - Cannot Start Epson Scan 2398
- Solving Scanned Image Quality Problems399
  - Image Consists of a few Dots Only399
  - Line of Dots Appears in All Scanned Images400
  - Straight Lines in an Image Appear Crooked400
  - Scanned Image Quality Problems401
  - Image Colors Are Patchy at the Edges402
  - Ripple Patterns Appear in an Image402
  - Scanned Image Edges Are Cropped403
- Solving Faxing Problems403
  - Cannot Send or Receive Faxes403
  - Cannot Receive Faxes with a Telephone Connected to Your Product406
  - Fax Memory Full Error Appears406
  - Fax Quality Is Poor407
  - Sent Fax Is Received in an Incorrect Size408
  - Received Fax Is Not Printed408
- Solving USB Device Problems409
- Cannot View or Print from a USB Device409
- Cannot Save Files on a USB Device409
- Cannot Transfer Files to or from a USB Device410
- Uninstall Your Product Software410
  - Uninstalling Product Software - Windows410
  - Uninstalling Product Software - Mac411
  - Where to Get Help (U.S. and Canada)412
  - Where to Get Help (Latin America)413
Technical Specifications415
- Windows System Requirements415
- Mac System Requirements416
- Paper Specifications417
- Printable Area Specifications418
- Scanning Specifications419
- Automatic Document Feeder (ADF) Specifications420
- Fax Specifications421
- Ink Cartridge Specifications422
- Dimension Specifications422
- Electrical Specifications424
- Environmental Specifications425
- Interface Specifications425
- External USB Device Specifications426
- Network Interface Specifications (U.S. and Canada)427
- Network Interface Specifications (Latin America)429
- Safety and Approvals Specifications (U.S. and Canada)430
- Safety and Approvals Specifications (Latin America)431
Notices433
- Important Safety Instructions433
- FCC Compliance Statement438
- Binding Arbitration and Class Waiver441
- Trademarks444
- Copyright Notice445
  - Libtiff Software Acknowledgment445

Brand	Epson
Model	WF-C20600
Category	All in One Printer
Language	English

Epson WF-C20600 User Manual

Table of Contents

Questions and Answers:

Epson WF-C20600 Specifications

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