8 Troubleshooting | 128
8 Troubleshooting
8.1 Access to the Online Help
The "Internet Options" settings can differ from machine to machine. The
browser's behavior can also be affected by the permissions level of the user or
any antivirus software installed on the machine. Therefore, problems with Inter-
net Explorer can occur when trying to open the online help.
Try to open the online help with another browser, e.g., Mozilla Firefox. The HTM
files are located in the following folders:
%ProgramFiles%\ETAS\MDA8.x\Documentation\Help
%ProgramFiles%\ETAS\MDA8.x\Documentation\Glossary
Alternatively, use this PDF document as reference. It contains all the instructions
that are also available via the online help.
8.2 Support Function in Case of System Errors
While developing V8.6, the functional safety of the program was of utmost import-
ance. To support us in finding the root cause and fixing the issue, provide the log
files to ETAS. These files do not include customer data and all information sent
are handled confidentially.
If a critical system error occurs, an exception dialog appears. You can perform the
following actions:
Click Close MDA.
V8.6 is closed without sending any information.
Click Report and Close.
The latest ten log files are zipped. A new, filled out e-mail form is opened in
your default e-mail client, the log files attached.
Note
Let us know, which steps you were about to perform with V8.6 before the error
occurred.
To send problem reports using ZipAndSend
If you want to send a problem report later or in case V8.6 cannot be started any-
more:
1. In the Windows Start menu, select E > ETAS > V8.6 > ZipAndSend.
2. Click Create Report.
V8.6 generates automatically a report file and opens a new, filled out e-mail
form in your default e-mail client, the report files attached.
Provide us the information what you have done in MDAor with your com-
puter before the problem happened.
MDA V8 | User Guide
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