Troubleshooting
328 FTB-2/FTB-2 Pro and FTB-4 Pro
Solving Common Problems
The GPS coordinates are
not accurate.
The settings in the EXFO
Link application are not set
properly.
Start the EXFO Link application
on the smart device, and
modify the geolocation
settings. For more information
on how to modify the settings
related to geolocation, refer to
the EXFO Link user
documentation.
The reception of the GPS
signal is poor, possibly
because the unit and smart
device are currently used
indoors.
Try to use the unit and
smart device outdoors and
as far away as possible
from buildings and other
solid objects to see if you
can get more accurate
coordinates.
Wait a few minutes before
retrieving the coordinates
again.
No data plan has been
activated on the smart
device.
In certain cases, such as when
there is no GPS signal, a data
plan can help you retrieve
coordinates. It can be also
useful when you need to
retrieve more accurate
coordinates and in a shorter
amount of time. Contact your
mobile service provider for
more information on how to
subscribe to a data plan and
activate it.
Problem Possible Cause Solution
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