Face Dipstick 2277 - Dipstick Related Problems

CHAPTER 8 - TROUBLESHOOTING
8-2
Dipstick
®
Related Problems
Dipstick
®
will not turn on
 Plug in the Dipstick
®
AC adapter and verify that the "charging"
light comes on. Open and re-seat batteries in the Dipstick
®
battery pack. If the Dipstick
®
still does not come on, replace
batteries with Alkaline Batteries. Put tape over the charge port to
prevent accidental charging of alkaline batteries.
Dipstick
®
not collecting data
This is a hardware problem. If the
computer can't communicate with the
Dipstick, the Dipstick can't collect
data.
 Ensure that the serial cable from the handle bracket is securely
attached to the 2277 Tablet.
 Ensure that the coiled cable from the handle bracket to the
Dipstick is securely attached at both ends.
 Ensure that the Dipstick is turned on, and is not reporting a low
battery condition.
Dipstick
®
Is Slow Capturing
Readings
Check the Hardware Settings.
Which mode of data collection
(automatic or trigger) is being used?
Check the Dipstick voltage.
 You may be on a vibrating structure. Try Averaging.
 If you are using the Averaging algorithm, select a larger
"allowable difference". Try 0.004 first, then 0.010.
 If you have a trigger model, select Trigger.
 If you do not have a trigger on your handle, or if your trigger is
inoperative for any reason, select Automatic.
If the voltage is lower than 10.5 V, recharge the Dipstick
®
overnight.
Dipstick Batteries Not Giving
Enough "On" Time
If you are sure the batteries were
properly charged, but they still don't
give enough "on" time:
If this fails to give at least 10 hours
of "on" time:
 Be sure that you have the original Ni-Cad batteries in the
Dipstick
®
and they are not loose or out of position, and that you
have charged them properly overnight.
 Drain the batteries for a weekend and then recharge them
overnight. (See Chapter 7, Maintenance.)
 Purchase 10 AA-size Ni-Cad batteries and install them in the
battery pack, or return the Dipstick to the Face Company for
replacement of the Ni-Cad batteries.
 "Off"
When the Dipstick L.C.D. screens
display “OFF”, the Dipstick
®
has lost all
power and has shut itself down.
Recharge the Ni-Cad batteries within the Dipstick
®
unit.
See Chapter 7, Maintenance. You can use alkalines temporarily.
"Lo Bat"
When the Dipstick
®
L.C.D. screens
display “LO BAT”, the Dipstick
®
's
batteries are nearing the point where they
cannot provide enough voltage to collect
data properly.
Recharge the Ni-Cad batteries within the Dipstick
®
unit.
See Chapter 7, Maintenance. You can use alkalines temporarily.
If the Dipstick allows you to collect data, it will be good data.
Handle Batteries not giving enough
"on" time to the tablet computer
If the Handle Battery was charged
overnight and still does not provide
enough “on” time:
If this fails to give at least 8 hours of
"on" time:
 Be sure you have charged the handle properly overnight.
 Turn the screen Brightness down.
 Drain the batteries in the handle for a weekend, then recharge
them overnight.
 Return the handle to the Face Company for replacement. You
will not be able to replace the batteries in the Handle yourself.