CHAPTER 8 - TROUBLESHOOTING
8-1
There are only a few problems that come up from time to time with the Dipstick
®
or its 2277 tablet computer.
However, any one problem that prevents you from collecting data or reporting results is potentially a big
problem and needs to be resolved. The list (below) describes the common problems and their solutions.
2277 tablet or Desktop PC
Problems
2277 Tablet fails to turn on
This is almost always because the 2277 Tablet was turned on
inside the case, or you failed to turn it all the way off. You’ll
need to recharge it for a while before it turns on. To turn it off
properly, follow the instructions on page 6-1.
2277 Tablet Screen Is Too Dim
Follow instructions on page 6-5 to adjust screen brightness.
Tablet runs out of power too fast
Don’t use full brightness on the screen unless you need it.
Follow instructions on page 6-5 to adjust screen brightness.
Need to know how much power is
left on the 2277 Tablet
Follow instructions on page 6-4 to get the percentage of power
left in the 2277 Tablet. .
Error message:
Can't find RFCollect (or one of its
components). Make sure the path
and filename are correct and that
all required libraries are available.
This error message tells you that the shortcut on the tablet may be
corrupted or that you may have deleted one of the program files.
First try resetting the computer.
If that does not work, go to the Storage Card, highlight the
RFDCHP720.EXE file, and use EDIT/COPY. Then go to
Windows\Desktop and use EDIT\PASTE SHORTCUT.
If this does not solve the problem, use the card reader to copy the
RFCollect program and 3 DLL files from your Face Co. CD to the
Storage Card.
Error message:
Problem Opening the serial Port 1
You have more than one copy of RFCollect open and they are
competing for the Serial Port. Close all but one copy of the
RFCollect program. If in doubt, reset the tablet.
Can't open an existing Job
Verify that the Job actually exists (Verify that you have not
deleted this Job)
Verify that the Job contains both (*.FRD) data files and (*.SAF)
key files. If there are no .SAF files, rename the three .BAC files
to .SAF. Just change the three extensions from .BAC to .SAF
Can’t find the “backup” battery
The 2277 Tablet does not need or have a “backup” battery.
Your tablet setup is saved on non-volatile Flash memory.
There is no IRI for this run.
You need at least 36 readings to calculate IRI.
IRI can only be calculated from data collected at 12", 250 mm,
or 300 mm. The footspacing or Metric/Imperial switches may
be wrong. Fix them with EDIT/RUN HEADER.
Printer related Problems:
Can't print from the 2277 Tablet
The RFDC Program does not print. Use the SD Card Reader to
download your data and then print your reports from your desktop
PC. RoadFace will print from your PC to any printer connected
to your PC, local or network.
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