TROUBLESHOOTING 139
Printing
NOTE: Intermittent print quality and color quality problems are difficult to trace. Before you try to troubleshoot print quality problems, print a color Test
Page to make sure that the copier/printer does not need servicing or adjusting.
Test Page fails to print. The copier/printer is not ready to print.
Make sure that the copier/printer is turned on and ready to
print.
A problem exists with the connection
between the E-41 and the copier/printer.
1. Recheck that the copier/printer interface cable is present
and properly connected to the E-41 and the copier/printer
(see page 122).
2. If the problem persists:
• Recycle power on the copier/printer.
• Recycle power on the E-41 by shutting down through the
Functions menu, waiting 10 seconds, and then powering
the E-41 back on (see page 40).
3. If the problem persists, replace the copier/printer interface
cable (see page 122).
4. If the problem persists, replace the video board (see
page 56).
5. If the problem persists, you may need to service the copier/
printer.
The E-41 appears in the
list of printers on the
customer’s workstation,
but certain jobs do not
print.
A PostScript error
Make sure that Print to PostScript Error in Setup is set to
Yes. Check for error messages on the E-41 output.
An application problem
1. Print a job from a different application to determine if the
problem is associated with a particular application.
2. Make sure that the connection between the E-41 and the
workstation is working by downloading a Test Page from the
workstation, or by printing a simple file such as
a text file.
3. Resend the problem file.
Symptom Possible cause Suggested action
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