Troubleshooting
Operators manual 45
FDS 400-301
the problem, the serial number of the HHMPI, and the part numbers of recorders you are
trying to interface with (if applicable).
If it is not possible to report the error on the HHMPI, send an email to support@flight-
data.com.au. In your email, include the following information:
Company name and contact details.
Any relevant part numbers, serial numbers and mod status of the Flight Data Systems
equipment involved in your troubleshooting process. See Section 3.6, ”Information”
on page 19.
Any part numbers and a brief description of any equipment not manufactured by
Flight Data Systems involved in your troubleshooting process.
Reported fault, including as much information about the conditions when the fault
occurs.
Once your email has been received, we will investigate your issue and contact you as
soon as possible.
Table 7.0 Troubleshooting common issues with the HHMPI
Issue Solution
HHMPI does not power up. Battery requires charge, for battery equipped units.
For HHMPIs without an internal battery, ensure that it is con-
nected to a powered recorder.
Screen is not visible Reset the HHMPI by following the steps in Section 3.2.5, ”Reset
operation” on page 16.
No communication between the
HHMPI and the recorder
Ensure that the HHMPI is configured for the recorder, see Sys-
tem Information in Section 5.4.1, ”Changing the HHMPI config-
uration via the web interface” on page 39.
Ensure that no external memory device is inserted during start-
up.
Ensure that the aircraft interface cable is correctly inserted.
Unable to download file from
recorder
Select a memory device, see Section 3.5.3, ”Memory Settings”
on page 17.
Ensure that the aircraft interface cable is correctly inserted.
Ensure that the HHMPI is configured for the recorder, see Sys-
tem Information in Section 5.4.1, ”Changing the HHMPI config-
uration via the web interface” on page 39.
Check the aircraft interface cable for damage.
Check the aircraft interface cable for any debris that could be
causing connection issues.
A message is displaced indicat-
ing that the download has
stopped or stalled.
Cancel and restart the download.
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