Flight Data Systems HHMPI - Cannot See Live Data; Cannot Get IP Address (Wired); Cannot Get IP Address (Wireless); Cannot Send Files via Wired FTP

Troubleshooting
46 Operators manual
Handheld Multi-Purpose Interface (HHMPI)
Cannot see live data in the live
data view, only see unknown val-
ues.
Ensure correct connection to the recorder. Connection is indi-
cated by a blue aircraft icon found in the status bar of the dis-
play.
If you want to view the live data in engineering units, ensure
that the aircraft has an aircraft definition (database) associated
with it, see Section 4.5.1, ”Assigning an Aircraft Definition file to
an aircraft” on page 30.
Ensure FDR is in correct mode.
Restart the recorder if possible, and try again.
Cannot get IP address through
wired network.
Ensure that an Ethernet cable is connected, and ensure correct
connection to the recorder. Connection is indicated by a yellow
network connection icon found in the status bar of the display.
See Section 3.5.4, ”Network Settings” on page 18.
If no link is detected an IP address has not been assigned to the
HHMPI, this may be because of you network security settings.
See your IT department or contact Flight Data Systems for more
information if this occurs.
Cannot get IP address through
wireless network.
Ensure that the USB wireless network adapter is plugged into
the USB port on the top of the HHMPI, and ensure correct con-
nection to the recorder. Connection is indicated by a white
antennae icon found in the status bar of the display. See
Section 3.5.4, ”Network Settings” on page 18.
Ensure wireless networking is enabled.
If no link is detected an IP address has not been assigned to the
HHMPI, this may be because of you network security settings.
See your IT department or contact Flight Data Systems for more
information if this occurs.
Cannot send files from the
HHMPI to an FTP server via a
wired network connection
Confirm the FTP settings are correct, see Section 5.0, ”Configur-
ing an FTP connection” on page 34.
Ensure that an Ethernet cable is connected, and ensure correct
connection to the recorder. Connection is indicated by a yellow
network connection icon found in the status bar of the display.
See Section 3.5.4, ”Network Settings” on page 18.
If no link is detected an IP address has not been assigned to the
HHMPI, this may be because of you network security settings.
See your IT department or contact Flight Data Systems for more
information if this occurs.
Table 7.0 Troubleshooting common issues with the HHMPI
Issue Solution