FortiMail-5001A hardware installation Resetting a FortiMail board
FortiMail™ Secure Messaging PlatformVersion 4.0 Patch 1Install Guide
Revision 2 61
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Resetting a FortiMail board
You must eject the FortiMail board from the chassis slot to cycle the power and reset the
board. See “Removing a FortiMail board” on page 59 for information about how to eject a
FortiMail board from a chassis.
Troubleshooting
This section describes the following troubleshooting topics:
• FortiMail system does not start up
• FortiMail status LED is flashing during system operation
FortiMail system does not start up
Shelf manager or firmware problems may prevent a FortiMail board from starting up
correctly.
Chassis with a shelf manager: no communication with shelf manager
If the FortiMail board is receiving power and the handles are fully closed and the FortiMail
still does not start up, the problem could be that the FortiMail cannot communicate with the
chassis shelf manager. This problem can only occur in an ATCA chassis that contains a
shelf manager (such as the FortiGate-5140 and FortiGate-5050).
To correct this problem power down and then restart the chassis. If you are operating a
FortiGate-5000 series chassis you can power down and then restart the chassis without
removing FortiGate-5000 series components.
All chassis: firmware problem
If the FortiMail board is receiving power and the handles are fully closed, and you have
restarted the chassis and the FortiMail still does not start up, the problem could be with
FortiOS. Connect to the FortiMail console and try cycling the power to the board. If the
BIOS starts up, interrupt the BIOS startup and install a new firmware image. For details
about installing a new firmware image in this way, see the FortiGate-5000 Series Firmware
and FortiUSB Guide.
If this does not solve the problem, contact Fortinet Technical Support.
FortiMail status LED is flashing during system operation
Normally, the FortiMail Status LED is off when the FortiMail board is operating
normally. If this LED starts flashing while the board is operating, a fault condition may
exist. At the same time the FortiMail may stop processing traffic.
To resolve the problem you can try removing and reinserting the FortiMail board in the
chassis slot. Reloading the firmware may also help.
If this does not solve the problem there may have been a hardware failure or other
problem. Contact Fortinet Technical Support for assistance.
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