GE Venue Fit - Request for Service (RFS); Collect a Trouble Image with Logs

DIRECTION 5854713-100, REVISION 2
VENUE FIT™ SERVICE MANUAL
7-4 Chapter 7 - Diagnostics/Troubleshooting
PRELIMINARY
- Software medium’s part number
7-3-3 Request for Service (RFS)
To initiate an RFS,
1) From the side menu, select Service -> Insite.
2) Tap Request For Service.
This opens of the RFS screen which sends a service dispatch directly to GE Service after you fill in
the following information:
Mandatory fields are marked with a red asterisk:
• Problem type
• Problem area
• Problem description
• First Name
• Last Name
• Phone Number
After you have completed filling in all of this information, press Submit to initiate the Request for
Service.
Figure 7-8 Request for Service
7-3-4 Collect a ‘Trouble Image’ with Logs
If the system should malfunction, follow the procedure below to capture the log files.
This will collect a screen capture of the monitor, system presets and several log files in a date and time
stamped “.zip” file.
The log capture window, includes a menu box that contains:
• a place to enter a description of the issue
• a check box to indicate a System lockup
• a choice to Export to a pre-formatted removable media or save to the Export directory D: drive (for
remote viewing through InSite).