Hitachi DS240 - Troubleshooting System Issues

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Troubleshooting

Chapter 7

T

his section provides guidance for troubleshooting errors and hardware failure

notifications.

Table of Contents

Table of Contents3
Introduction20
- System Features20
  - Thermal Limitation List24
Package Contents25
A Tour of the System26
- System Overview26
- Storage Drive System26
- System Front View27
- Storage Drive System27
- Storage Drive Tray Overview29
- Front Control Panel and Leds30
- Power Sub-System30
- Back View31
- Mainboard Sled31
  - General SKU32
  - Gpu Sku33
- Back I/O Ports33
- Cooling Sub-System34
- Enabling the Intel® VMD Technology35
- Spanning RAID Data Volumes Across VMD Domains37
- Enabling Platform Trusted Technology (PTT)39
- TPM Configuration Settings40
  - Installing the Hardware42
Safety Measures43
Hard Disk Drive Assembly44
- Removing an HDD Tray Assembly44
- Installing an HDD Assembly45
- Removing a 2.5" HDD from an HDD Tray45
- Installing a 2.5" HDD into an HDD Tray46
Power Supply Unit48
- Removing a Power Supply Unit48
- Installing a Power Supply Unit48
Fan Module Assembly50
- Removing a Fan Module50
- Installing a Fan Module51
Mainboard Sled53
- Mainboard Sled Overview53
- Removing a Mainboard Sled53
- Installing a Mainboard Sled55
Pcie Expansion Cards56
- Pcie Slots View56
- Removing a Pcie Riser Assembly56
- Installing a Pcie Riser Assembly59
  - Removing a Pcie Card60
  - Installing a Pcie Card61
SAS Mezzanine Card Assembly63
- Removing the SAS Mezzanine Card Assembly63
- Installing the SAS Mezzanine Card Assembly63
- Removing a SAS Mezzanine Card64
- Installing a SAS Mezzanine Card66
OCP Mezzanine Card68
- Installing an OCP Mezzanine Card68
- Removing an OCP Mezzanine Card68
Repeater Module70
- Removing a Repeater Module70
- Installing a Repeater Module70
Air Ducts72
- Removing an Air Duct (GPU SKU)72
- Installing an Air Duct (GPU SKU)72
- Removing an Air Duct (General SKU)73
- Installing an Air Duct (General SKU)74
Processor76
- Processor Mapping76
- Processor Component Identification77
- Installing a Processor78
- Removing a Processor84
Memory Modules87
- General Guidelines87
- Memory Population Support87
- Removing a Memory Module88
- Installing a Memory Module89
Lithium Battery91
- Removing a Lithium Battery91
- Installing a Lithium Battery92
Bezel93
- Removing a Bezel93
- Installing a Bezel95
Rail Kit Assembly97
BIOS Setup Utility106
- Operation106
- Setup Page Layout106
- Entering BIOS Setup106
- Keyboard Commands107
- Menu Selection Bar109
- Server Platform Setup Utility Screens109
- Main Screen109
- Advanced Screen110
- Platform Configuration Screen111
- Socket Configuration Screen112
- Server Management Screen113
- Security Screen115
- Boot Options Screen116
- Exit Screen117
- Loading BIOS Defaults119
BIOS Update Utility121
- ME Region Update121
- BIOS Setting Utility121
- BIOS Revision122
- Clear CMOS122
- Clear Password123
- Firmware Update Instructions123
Server Management130
- Console Redirection130
- Network BIOS Support132
- Checkpoints133
Server Management Software142
- Server System Overview142
- BMC Key Features and Functions142
- Power System142
- Front Panel User Interface143
- LAN Interface143
- Serial over LAN145
  - Dhcp145
- Time Sync145
- Sel145
- Platform Event145
  - Platform Event Filter145
- Firmware Update146
  - Webui Update146
  - Windows/Linux Update146
BMC Firmware Update147
- Out-Of-Band (Offline) Update (Via YAFUFLASH Tool)147
- Out-Of-Band (Offline) Update (Via BMC Webui)148
- In-Band (Online) Update (Via YAFUFLASH Tool)149
Smash151
- System Level Commands152
- BMC Information157
Web Graphical User Interface (GUI)159
- Using the Web GUI159
- Login159
- Quick Button and Logged-In User161
  - User Information161
  - Four Quick Buttons162
Connectors and Jumpers165
- Mainboard166
  - Connectors166
  - Jumpers167
Troubleshooting169
- Server Boot Issue Topics170

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