Honeywell AlarmNet 360 User Manual

AlarmNet360 Online Help Guide
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Contents
Tasks
text message
commands
When a Remote Access session is active (using a PC), text message commands cannot be used
to control the security system. If you desire to do text messaging, please shutdown the
remote PC session and wait 15 seconds prior to sending a text command.
text message
verification
You will not receive text message verification for turning an output relay on or off. You will,
however, receive a system status message.
text messaging
service
Currently, the SMS Text Message command service operates in conjunction with a wireless
service hosting company to support the short code used by Honeywell, which is “ALARM” or
25276. This hosting service covers the vast majority of carriers supporting SMS service today.
Whereas we realize the supported list is very broad, if for some reason the short code does not
work with your wireless carrier, please contact them for assistance.
Trouble Messages
"Console ECP:2"
message
If the following screen appears, contact your security system services provider to program the
control panel with the Remote Access keypad address that exists in the radio.
"Panel Failed to
Respond" message
If, while using the SMS text message command feature, you receive a "Panel Failed to
Respond, Please Retry" message, it may be a result of heavy network traffic, or the panel is
busy responding to another Remote Access user. Please wait a minute and then try again.
Setup/Programming
Error message
Setup/Programming Error is caused due to the lack of PSD (Panel Security Data) being sent
from the Control Panel to Total Connect 2.0. There are a few causes, such as; no initial PSD
received, incorrect Control Panel programming, or incorrect AlarmNet 360 programming.
To resolve this issue, try the following:
1. Arm and disarm the security system. This will force the PSD message to be sent if
everything is programmed properly.
2. Ensure the following Control Panel settings are programmed:
• For all control panels, verify “RIS” or “Delayed Reports” is enabled.
• For Vista 15/20 control panels, verify field 91 is programmed to 8, 2. (In AlarmNet
360, the Device must be set to 25.)
• For Vista Turbo control panels, one ECP address (recommended address 25) needs to
be set to Type 12 RIS. Also in AlarmNet, the Device multimode address must match
the multimode Device programmed in the control panel.
• For LYNX series controls, verify the “Remote Access” is Enabled and “Email
Notifications” are set to Total Connect 2.0 (Enhanced Rpts) in AlarmNet 360.
3. Ensure the following AlarmNet 360 settings are programmed.
• For GSMV/IGSMV/GSMX and 7847i communicators, ensure “Remote Access” Enabled

Honeywell AlarmNet 360 Specifications

General

Brand	Honeywell
Model	AlarmNet 360
Category	Security System
Language	English