Chapter 9: Technical Assistance
If you need assistance installing or troubleshooting your device, please contact us by using one of the methods below:
Knowledge Base: www.hsmknowledgebase.com
Our Knowledge Base provides thousands of immediate solutions. If the Knowledge Base cannot help, our Technical Support
Portal (see below) provides an easy way to report your problem or ask your question.
Product Service and Repair: www.honeywellaidc.com
Honeywell International Inc. provides service for all of its products through service centers throughout the world. To obtain
warranty or non-warranty service, please visit www.honeywellaidc.com and select Support > Contact Service and Repair to
see your region’s instructions on how to obtain a Return Material Authorization number (RMA #). You should do this prior to
returning the product.
Technical Support Portal: www.hsmsupportportal.com
The Technical Support Portal not only allows you to report your problem, but it also provides immediate solutions to your
technical issues by searching our Knowledge Base. With the Portal, you can submit and track your questions online and send
and receive attachments.
Web form: www.hsmcontactsupport.com
You can contact our technical support team directly by filling out our online support form. Enter your contact details and the
description of the question/problem.
Telephone: www.honeywellaidc.com/locations
For our latest contact information, please check our website at the link above.
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