Maintain the ink cartridges ................................................................................................................................ 112
Move or store the printer ................................................................................................................................... 112
Update the rmware ......................................................................................................................................... 113
Update the software .......................................................................................................................................... 114
Printer maintenance kits ................................................................................................................................... 114
Secure Disk Erase .............................................................................................................................................. 114
15 Accessories ............................................................................................................................................. 116
How to order supplies and accessories ............................................................................................................. 117
Introduction to the accessories ......................................................................................................................... 121
16 Troubleshooting paper issues ................................................................................................................... 122
The paper cannot be loaded successfully ......................................................................................................... 123
The paper type is not in the driver .................................................................................................................... 124
The printer printed on the wrong paper type ................................................................................................... 125
Automatic cut not available .............................................................................................................................. 126
On hold for paper ............................................................................................................................................... 126
The roll paper will not advance ......................................................................................................................... 127
The paper has jammed ...................................................................................................................................... 127
A strip stays on the output tray and generates jams ....................................................................................... 130
The printer displays out of paper when paper is available ............................................................................... 131
Prints do not fall neatly into the basket ............................................................................................................ 131
The sheet stays in the printer when the print has been completed ................................................................. 131
The paper is cut when the print has been completed ....................................................................................... 131
The cutter does not cut well .............................................................................................................................. 131
The roll is loose on the spindle .......................................................................................................................... 131
Recalibrate the paper advance .......................................................................................................................... 132
17 Troubleshooting print-quality issues ........................................................................................................ 134
General advice ................................................................................................................................................... 135
Print quality troubleshooting wizard ................................................................................................................ 135
Horizontal lines across the image (banding) .................................................................................................... 136
Thin vertical lines across the image .................................................................................................................. 137
The whole image is blurry or grainy .................................................................................................................. 137
The paper is not at ........................................................................................................................................... 137
The print is scued or scratched ....................................................................................................................... 138
Ink marks on the paper ...................................................................................................................................... 138
Black ink comes o when you touch the print .................................................................................................. 139
Edges of objects are stepped or not sharp ....................................................................................................... 139
Edges of objects are darker than expected ....................................................................................................... 140
Bronzing ............................................................................................................................................................. 140
Horizontal lines at the end of a cut sheet print ................................................................................................ 140
Vertical lines of dierent colors ........................................................................................................................ 140
vi ENWW