HP Utility features ........................................................................................................................... 214
Use HP Web Jetadmin software ........................................................................................................................ 216
Economy settings .............................................................................................................................................. 217
Optimize speed or energy use ........................................................................................................ 217
Set sleep mode ................................................................................................................................ 217
Set the sleep schedule .................................................................................................................... 217
Product security features .................................................................................................................................. 219
Security statements ........................................................................................................................ 219
IP Security ....................................................................................................................................... 219
Sign in to the product ...................................................................................................................... 219
Assign a system password .............................................................................................................. 219
Encryption support: HP High-Performance Secure Hard Disks ...................................................... 219
Lock the formatter cage .................................................................................................................. 220
Upgrade the product rmware .......................................................................................................................... 221
10 Solve problems ........................................................................................................................................ 223
Solve problems checklist ................................................................................................................................... 224
Factors that aect product performance .......................................................................................................... 226
Restore factory-set defaults ............................................................................................................................. 227
Control-panel help ............................................................................................................................................. 228
Paper feeds incorrectly or becomes jammed ................................................................................................... 229
The product does not pick up paper ............................................................................................... 229
The product picks up multiple sheets of paper .............................................................................. 229
The document feeder jams, skews, or picks up multiple sheets of paper ..................................... 229
Prevent paper jams ......................................................................................................................... 230
Clear jams .......................................................................................................................................................... 231
Jam locations .................................................................................................................................. 231
Auto-navigation for clearing jams .................................................................................................. 231
Clear jams in the document feeder ................................................................................................. 232
Clear jams in the output bin area .................................................................................................... 234
Clear staple jams ............................................................................................................................. 234
Clear jams in the stapler/stacker .................................................................................................... 237
Clear jams in the right door ............................................................................................................. 239
Clear jams in Tray 1 ......................................................................................................................... 241
Clear jams in Tray 2 ......................................................................................................................... 243
Clear jams in the 1 x 500-sheet feeder or the 1 x 500-sheet feeder with cabinet ........................ 244
Clear jams in the 3 x 500-sheet feeder ........................................................................................... 246
Clear jams in the 3,500-sheet high-capacity tray .......................................................................... 248
Change jam recovery ......................................................................................................................................... 252
Improve print quality ......................................................................................................................................... 253
Print from a dierent software program ........................................................................................ 253
ENWW ix