Service settings
These items in the control-panel menus are intended to be used when an HP service representative is
assisting you.
Settings in the Troubleshooting menu
1. From the Home screen on the product control panel, scroll to and touch the Administration button.
2. Open the following menus:
●
Troubleshooting
●
Fax
Fax T.30 Trace This is a printed report of all the communications between the sending and receiving fax
machines for the last Fax transmission or reception. The report contains detailed error
codes and other information that might be useful in troubleshooting a particular
problem related to sending or receiving a fax. Print this report before contacting HP
customer support.
Fax V.34 This setting controls the modem's method of transmission. The Normal setting allows
the modem to select any of the supported fax speeds up to 33,600 bps. The O setting
sets the fax speed to 14,400 bps or lower, depending on the speed settings for sending
and receiving.
Fax Speaker Mode In Normal mode, the modem speaker is turned on during dialing, through the initial
connection, and then it turns o. In Diagnostic mode, the speaker is turned on and
remains on for all fax communications until the setting is returned to Normal mode.
Fax Log Entries The Standard fax log includes basic information such as the time and whether the fax
was successful. The Detailed fax log shows the intermediate results of the redial process
not shown in the Standard fax log.
294 Chapter 10 Solve problems ENWW
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