HP LaserJet Enterprise 700 - General fax problems

General fax problems
Problem Cause Solution
The fax failed to send. JBIG is enabled, and the receiving fax
machine does not have JBIG capability.
Turn o the JBIG setting.
An "Out of Memory" status message
displays on the product control panel.
The product storage disk is full. Delete some stored jobs from the disk.
From the Home screen on the product
control panel, touch the Retrieve from
Device Memory button. Open the list of
stored jobs or stored faxes. Select a job to
delete, and then touch the Delete button.
Print quality of a photo is poor or prints as
a gray box.
You are using the wrong page-content
setting or the wrong resolution setting.
Try setting the Optimize Text/Picture
option to Photograph setting.
You touched the Stop button on the
product con
trol panel to cancel a fax
transmission, but the fax was still sent.
If the job is too far along in the sending
pr
oce
ss, you cannot cancel the job.
This is normal operation.
No fax address book button displays. The fax address book feature has not been
enabled.
U
se the HP MFP Digital Sending Software
Conguration utility to enable the fax
address book feature.
Not able to locate the Fax settings in
HP Web Jetadmin.
Fax settings in HP Web Jetadmin are
located under the device's status page
drop-down menu.
Select Digital Sending and Fax from the
drop-down menu.
The header is appended to the top of the
page when the overlay option is enabled.
For all forwarded faxes, the product
appends the overlay header to the top of a
page.
This is normal operation.
A mix of names and numbers is in the
recipients box.
Names and numbers can both display,
depending on where they are from. The fax
address book lists names, and all other
databases list numbers.
This is normal operation.
A one-page fax prints as two pages. The fax header is being appended to the
top of the fax, pushing text to a second
page.
To print a one page fax on one page, set
the overlay header to overlay mode, or
adjust the t-to-page setting.
A document stops in the document feeder
in the middle of faxing.
A jam is in the document feeder. Clear the jam, and send the fax again.
The volume for sounds coming from the
fax accessory is too high or too low.
The volume setting needs to be adjusted. Adjust the volume in the Fax Send Settings
menu and the Fax Receive Settings menu.
ENWW Solve fax problems 285