Check the toner-cartridge status
Follow these steps to check the estimated life remaining in the toner cartridges and if applicable, the status
of other replaceable maintenance parts.
1. From the Home screen on the product control panel, scroll to and touch the Supplies button.
2. The status of all supply items is listed on the screen.
3. To print or view a report of the status of all supply items, including the genuine HP part number for
reordering the supply, touch the Manage Supplies button. Touch the Supplies Status button, and then
touch either the Print or View button.
4. Check the percent of life remaining for the toner cartridges and if applicable, the status of other
replaceable maintenance parts.
Print quality problems can occur when using a toner cartridge that is at its estimated end of life. The
supplies status page indicates when a supply level is very low. After an HP supply has reached the very
low threshold, HP’s premium protection warranty on that supply has ended.
The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable.
Consider having a replacement available to install when print quality is no longer acceptable.
If you determine that you need to replace a toner cartridge or other replaceable maintenance parts, the
supplies status page lists the genuine HP part numbers.
5. Check to see if you are using a genuine HP cartridge.
A genuine HP toner cartridge has the words “HP” on it, or has the HP logo on it. For more information on
identifying HP cartridges go to www.hp.com/go/learnaboutsupplies.
HP cannot recommend the use of non-HP supplies, either new or remanufactured. Because they are not
HP products, HP cannot inuence their design or control their quality. If you are using a relled or
remanufactured toner cartridge and are not satised with the print quality, replace the toner cartridge
with a genuine HP toner cartridge.
Calibrate the product to align the colors
Calibration is a product function that optimizes print quality. If you experience any image-quality problems,
calibrate the product.
1. From the Home screen on the product control panel, scroll to and touch the Device Maintenance button.
2. Open the following menus:
●
Calibration/Cleaning
●
Full Calibration
3. Touch the Start button to start the calibration process.
4. Wait while the product calibrates, and then try printing again.
Print a cleaning page
Print a cleaning page to remove dust and excess toner from the fuser if you are having any of the following
problems:
254 Chapter 10 Solve problems ENWW
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