Troubleshooting
Table 5-7: Problems After Initial Boot continued
Problem Possible Reasons Possible Solutions
Error occurs during
installation.
Follow the error information provided. If it is
necessary to reinstall, run the System Erase
Utility. Read the Caution at the end of this
table. Refer to the instructions in the HP
Servers Troubleshooting Guide.
ProLiant
Essentials fails
during
installation.
CMOS is not cleared. Run the System Erase Utility. Read the
Caution at the end of this table. Refer to the
instructions in the HP Servers Troubleshooting
Guide.
Required operating system
step is missed.
Follow these steps:
1. Note at which phase the operating system
has failed.
2. Remove any loaded operating system.
3. Refer to the operating system
documentation.
4. Install the operating system again.
Installation problem has
occurred.
Refer to the operating system documentation
and to the ProLiant Essentials Release Notes
on the ProLiant Essentials for Servers CD.
Run RBSU and check the OS Selection menu.
Problem is encountered with
the hardware you have added
to the system.
Refer to the documentation provided with the
hardware.
Refer to the setup and installation guide to
identify correct SCSI bus cabling configuration
for the unit.
Server cannot
load operating
system.
Problem is encountered with
hardware added to a new
configure-to-order system
(where available).
You must complete the factory-installed
operating system software installation before
adding new hardware to the system.
Be sure you are following the instructions
provided in the Factory-Installed Operating
System Software Installation Guide.
Remove the new hardware and complete the
software installation. Then, reinstall the new
hardware.
CAUTION: The System Erase Utility causes loss of all configuration information, as
well as loss of existing data on all connected hard drives. Before performing this
operation, refer to the HP Servers Troubleshooting Guide for information on the
System Erase Utility and the associated warning.
Refer to the HP Servers Troubleshooting Guide for the following:
•
•
•
Information you need to collect when diagnosing software problems and to provide when
contacting support
Instructions on how to upgrade the operating system and its drivers
Information about available recovery options and advice on minimizing downtime
5-10 HP ProLiant DL580 Generation 2 Server Maintenance and Service Guide
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