procedure, see “Checkout procedure” on page 82. For information about
configuring the server, see “Configuring the server” on page 255.
6. See controller and management software documentation.
If the problem is associated with a specific function (for example, if a RAID hard
disk drive is marked offline in the RAID array), see the documentation for the
associated controller and management or controlling software to verify that the
controller is correctly configured.
Problem determination information is available for many devices such as RAID
and network adapters.
For problems with operating systems or IBM software or devices, complete the
following steps.
Note: Changes are made periodically to the IBM Web site. The actual
procedure might vary slightly from what is described in this document.
a. Go to http://www.ibm.com/systems/support/.
b. Under IBM Systems support, click System x.
c. From the Product family list, select System x3550 M3.
d. Under Support & downloads, click Documentation, Install, and Use to
search for related documentation.
7. Check for troubleshooting procedures and RETAIN tips.
Troubleshooting procedures and RETAIN tips document known problems and
suggested solutions. To search for troubleshooting procedures and RETAIN tips,
complete the following steps.
Note: Changes are made periodically to the IBM Web site. The actual
procedure might vary slightly from what is described in this document.
a. Go to http://www.ibm.com/systems/support/.
b. Under IBM Systems support, click System x.
c. From the Product family list, select System x3550 M3.
d. Under Support & downloads, click Troubleshoot.
e. Select the troubleshooting procedure or RETAIN tip that applies to your
problem:
v Troubleshooting procedures are under Diagnostic.
v RETAIN tips are under Troubleshoot.
8. Use the troubleshooting tables.
See “Troubleshooting tables” on page 84 to find a solution to a problem that has
identifiable symptoms.
A single problem might cause multiple symptoms. Follow the troubleshooting
procedure for the most obvious symptom. If that procedure does not diagnose
the problem, use the procedure for another symptom, if possible.
If the problem remains, contact IBM or an approved warranty service provider
for assistance with additional problem determination and possible hardware
replacement. To open an online service request, go to http://www.ibm.com/
support/electronic/. Be prepared to provide information about any error codes
and collected data.
Chapter 1. Start here 3
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