v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 159 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical
information, hints, tips, and new device drivers or to submit a request for information.
Error code Description Action
3058004 Three boot failure
1. Undo any recent system changes, such as new
settings or newly installed devices.
2. Make sure that the server is attached to a reliable
power source.
3. Remove all hardware that is not listed on the
ServerProven Web site at http://www.ibm.com/
servers/eserver/serverproven/compat/us/.
4. Make sure that the operating system is not
corrupted.
5. Run the Setup utility, save the configuration, and
then restart the server.
6. See “Problem determination tips” on page 156.
3108007 System configuration restored to default
settings
Information only. This is message is usually
associated with the CMOS battery clear event.
3138002 Boot configuration error
1. Remove any recent configuration changes made
to the Setup utility.
2. Run the Setup utility, select Load Default
Settings, and save the settings.
3808000 IMM communication failure
1. Shut down the system and remove the power
cords from the server for 30 seconds; then,
reconnect the server to power and restart it.
2. Update the IMM firmware to the latest level (see
“Updating the firmware” on page 255).
3. Make sure that the virtual media key is seated
and not damaged.
4. (Trained service technician only) Replace the
system board.
3808002 Error updating system configuration to IMM
1. Shut down the system and remove the power
cords from the server; then, reconnect the server
to power and restart it.
2. Run the Setup utility and select Save Settings.
3. Update the IMM firmware to the latest level (see
“Updating the firmware” on page 255).
3808003 Error retrieving system configuration from
IMM
1. Shut down the system and remove the power
cords from the server; then, reconnect the server
to power and restart it.
2. Run the Setup utility and select Save Settings.
3. Update the IMM firmware to the latest level (see
“Updating the firmware” on page 255).
36 IBM System x3550 M3 Types 4254 and 7944: Problem Determination and Service Guide
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