IBM System x3550 M3 Type 4254 Problem Determination And Service Guide

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3550 M3 Types 4254 and 7944,” on page 159 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical
information, hints, tips, and new device drivers or to submit a request for information.
Error code Description Action
3808004 IMM system event log full
v When using out-of-band, use the IMM Web
interface or IPMItool to clear the logs from the
operating system.
v When using the local console:
1. Run the Setup utility.
2. Select System Event Log.
3. Select Clear System Event Log.
4. Restart the server.
3818001 Core Root of Trust Measurement (CRTM)
update failed
1. Run the Setup utility, select Load Default
Settings, and save the settings.
2. (Trained service technician only) Replace the
system board.
3818002 Core Root of Trust Measurement (CRTM)
update aborted
1. Run the Setup utility, select Load Default
Settings, and save the settings.
2. (Trained service technician only) Replace the
system board.
3818003 Core Root of Trust Measurement (CRTM)
flash lock failed
1. Run the Setup utility, select Load Default
Settings, and save the settings.
2. (Trained service technician only) Replace the
system board.
3818004 Core Root of Trust Measurement (CRTM)
system error
1. Run the Setup utility, select Load Default
Settings, and save the settings.
2. (Trained service technician only) Replace the
system board.
3818005 Current Bank Core Root of Trust
Measurement (CRTM) capsule signature
invalid
1. Run the Setup utility, select Load Default
Settings, and save the settings.
2. (Trained service technician only) Replace the
system board.
3818006 Opposite bank CRTM capsule signature
invalid
1. Switch the server firmware bank to the backup
bank (see “Starting the backup server firmware”
on page 265).
2. Run the Setup utility, select Load Default
Settings, and save the settings.
3. Switch the bank back to the primary bank.
4. (Trained service technician only) Replace the
system board.
Chapter 3. Diagnostics 37

IBM System x3550 M3 Type 4254 Specifications

General

Processor	Intel Xeon 5600 series
Max Processors	2
Memory	Up to 192 GB DDR3
Form Factor	1U Rack
Chipset	Intel 5520
Drive Bays	Up to 4 hot-swap 2.5-inch SAS/SATA or SSD
RAID Support	RAID 0, 1, 10
Network Interface	Dual-port Gigabit Ethernet
Power Supply	460W or 675W
Expansion Slots	2 PCIe 2.0
Weight	Approximately 17.24 kg (38 lbs)
Memory Slots	18 (RDIMM) or 12 (UDIMM)