Image Vault PRO COMMAND - A.4 Images Not Recording; A.5 Images Distorted; A.6 Cannot Connect via Modem Using PRO-Command; A.7 Lost Password

71 Image Vault
®
PRO Command
• Ifallcamerasconnectedtothesamecapturecardappeartobe
connected and powered but are not recording, contact Image Vault
Technical Service.
• Ifonecameradoesnotrecord,swapittemporarilywithaknownwork-
ing camera. If the problem follows the camera, replace the camera.
If the problem stays with the input, contact Image Vault Technical
Service.
A.4 Images Not Recording
(Assumes hardware setup is okay.)
• ReboottheDVRtoverifythatallcamerasarefound.
• Tryenabling“Auto-Detect”(PartII,Section7.2).Iftherecorderisstill
not recording images contact Image Vault Technical Support.
• IfAuto-Detectcausesimagestorecord,thenyouhaveadifferentsetup
problem (such as motion not enabled). Review Part II, Section 7.
A.5 Images Distorted
This means poor quality image whether viewing locally or remotely.
• Checkcameraconnections.
• Checkcamerafocus.
• Movethecameratoanotherinput.Ifthecamerabecomesclear,con-
tact Image Vault Technical Service. If the camera remains distorted try a
different camera.
• Iftheproblemappearsonremoteplaybackonly,checktheVGAset-
tingsonyourPC.InsufcientcolordepthonyourPCdisplaysettings
will cause images to display improperly.
A.6 Cannot Connect via Modem Using PRO-Com-
mand.
• CheckthephoneconnectionsattheDVR.
• Verifythephonenumber.
• VerifydialtoneattheDVR.
• Contactyourinstaller.
A.7 Lost Password
This is only a problem if the Service level password is lost.
• Ifauserpasswordislost,deletetheuserandre-enrolltheuserwitha
new password.
• IftheServicepasswordislost,contactImageVaultTechnicalService.