Image Vault PRO COMMAND - APPENDIX A: TROUBLESHOOTING; A.1 Continuous Tone Alarm; A.2 External Inputs Not Working; A.3 Wrong Number of Cameras Recording

70 Image Vault
®
PRO Command
8.11 Shut Down/Reboot DVR
You may shut down or reboot the DVR from the File menu within Playback. This
feature is normally only used for maintenance and only available to the Service
level user. All other users will need a Tech Support Override to complete. Please
contact Image Vault Technical Service (1.888.462.4382) for an override if you do
not have access to the Service level.
APPENDIX A: TROUBLESHOOTING
A.1 Continuous Tone Alarm
The capture cards on your DVR are equipped with a “watchdog timer” that will
generate an audible alarm if the cards have power but the recording software
is not communicating properly with them. The most common cause is a power
surge or brown out.
• TheDVRmayormaynotactuallyberecording.Eitherway,rebootthe
DVR by pressing the Reset button or turning power off and back on.
• AnauthorizedUninterruptiblePowerSupply(UPS)issuppliedwith
each DVR. You MUST use the UPS in accordance with installation and
setup instructions. Failure to use the UPS properly will subject the DVR
to power glitches and will void your warranty if a power problem is sus-
pected as the cause of failure. A very common result of such a glitch is
activation of the “watchdog timer.”
• WhenyourDVRisrebooting,alwayscheckthatyougetonebeepper
camera to verify all cameras are found.
• IfthisproblemcontinuesafterrebootingandyoudohavetheUPS
installed correctly, contact Image Vault Technical Service.
A.2 External Inputs Not Working
External inputs allow connection of dry contacts for the purpose of triggering
video recording. Problems are either related to wiring or software setup.
• Checkcablesforopensorshorts.
• Checkpinconnectionstotheexternalinputjack.
• Checksourcesthatactuatethecontactclosures.
• CheckalarminputsetupperSection5.9.
A.3 Wrong Number of Cameras Recording
The capture cards on your DVR are equipped with a “watchdog timer” that will
generate an audible alarm if the cards have power but the recording software is
not communicating properly with them.
• Checkcamerasareproperlyconnected.
• Checkcamerasarepowered.