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Image Vault PRO COMMAND User Manual

Image Vault PRO COMMAND
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1 Image Vault
®
PRO Command
Image Vault, LLC
101 Security Parkway — New Albany IN 47150-0559
Ph 888.462.4382 — Fax 812.296.0038
www.image-vault.com
This manual supports Image Vault PRO Command Digital Video Recorders
(DVR). It includes hardware and software information. It is designed to aid in
installation and operation of your PRO Command DVR. Refer also to your Quick
Reference Guide, your built-in software help system, and check our web site
for the latest updates. Please read this manual thoroughly before installing and
conguring your Image Vault PRO Command recorder.
PRO COMMAND
Image Vault
®
is a registered trademark of Image Vault, LLC.
Other trademarks are property of their respective companies.
Version 10.x Edition

Table of Contents

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Image Vault PRO COMMAND Specifications

General IconGeneral
BrandImage Vault
ModelPRO COMMAND
CategoryDVR
LanguageEnglish

Summary

SCOPE OF THIS MANUAL

PART I HARDWARE

1 BEFORE INSTALLATION

Covers essential preliminary steps and safety warnings before installing the DVR system.

1.1 Warnings

Crucial safety warnings regarding power, modification, and operation to prevent damage and voiding warranty.

1.2 Physical Inventory

Lists all included items with the DVR; contact distributor if any are missing.

2 FACILITIES

Details the physical components and layout of the DVR chassis.

2.1 Front Panel

Describes the components and indicators located on the front of the DVR unit.

2.2 Rear Panel

Details the various input/output ports and connectors found on the rear of the DVR.

3 Connecting System Components

Guides on connecting cameras, audio, and monitor outputs to various DVR models.

3.1 4 Camera/30 FPS Model: Video & Audio Capture, Monitor Output

Instructions for connecting video and audio for a 4-camera, 30 FPS model.

3.2 4 Camera/120 FPS Model: Video & Audio Capture, Monitor Output

Instructions for connecting video and audio for a 4-camera, 120 FPS model.

3.3 8 Camera/60 FPS Model: Video & Audio Capture, Monitor Output

Instructions for connecting video and audio for an 8-camera, 60 FPS model.

3.4 8 Camera/240 FPS Model: Video & Audio Capture, Monitor Output

Instructions for connecting video and audio for an 8-camera, 240 FPS model.

3.5 16 Camera/120 FPS Model: Video & Audio Capture, Monitor Output

Instructions for connecting video and audio for a 16-camera, 120 FPS model.

3.6 16 Camera/480 FPS Model: Video & Audio Capture, Monitor Output

Instructions for connecting video and audio for a 16-camera, 480 FPS model.

3.7 32 Camera/240 FPS Model: Video & Audio Capture, Monitor Output

Instructions for connecting video and audio for a 32-camera, 240 FPS model.

3.8 IP/MegaPixel Cameras

Guidance on connecting IP/MegaPixel cameras and their limitations.

3.9 SVGA Video Output: Security Monitor

Details how to connect an SVGA monitor for security monitoring and system checks.

3.10 PTZ Control / Alarm Output

Explains the shared DB9 port for PTZ camera control and alarm output signaling.

3.11 External Inputs

Connects external dry contact devices for triggering recording and other events.

3.12 Interfacing POS Devices

Connects various data sources like POS terminals, ATMs, and alarm panels for data capture.

POS Wiring and Connection Methods

Details specific wiring diagrams for POS devices using 9-pin and 25-pin serial printers.

3.13 USB Storage Devices

Connects USB drives or external hard drives for copying video or loading settings.

3.14 Remote Playback PC to DVR Communication

Enables remote connection to the DVR using network or modem for viewing and configuration.

Local Area Network (LAN) Connection

Guides on connecting the DVR to a standard Ethernet network hub.

DSL Network Connection

Provides steps for connecting the DVR via DSL through a router and internet.

4 Initialization

4.1 Positioning

Guidance on placing the DVR for proper ventilation and accessibility of connections.

4.2 Power

Specifies power requirements, UPS connection, and caution during boot-up.

4.3 How to Check If the System is Working Properly

Steps to verify system power-up, camera detection, and initial recording status.

4.4 CD-R or DVD-R Disk

Instructions for inserting a blank disc for video or data copying.

4.5 Troubleshooting Installation

Steps for verifying connections and power; contact support if issues persist.

4.6 Hardware Specifications

Lists typical dimensions, power requirements, and operating temperature for the DVR.

PART II SOFTWARE

1 Software Specifications & Requirements

Details the software packages and system requirements for the DVR and remote playback.

1.1 DVR Software Specifications

Information on the DVR's operating system, supported monitors, and warranty considerations.

1.2 PRO-Command Remote Software Requirements

Lists the minimum and recommended PC specifications for PRO-Command Playback software.

2 Software on the DVR

Overview of the DVR's built-in software for status checking, live viewing, playback, and configuration.

2.1 Live Status Mode

Use the Live Status Mode to check current recording status and verify capture of transaction data.

Live Status Mode Description

Provides detailed explanations of the elements and functions within the Live Status Mode interface.

2.2 Live Monitor Mode

Watch live video as it is captured and digitized, with options to rearrange cameras and view status.

Live Monitor Mode Description

Explains the components and functions of the Live Monitor Mode interface for viewing camera feeds.

2.3 Playback Mode

Review recorded video, audio, and data, and configure advanced DVR features.

Playback Mode Description

Describes the various screen elements and functions available within Playback Mode.

3 Software on Your PC

Guides on installing and using the PRO-Command Playback software on a PC.

3.1 Installing PRO-Command Playback

Step-by-step instructions for installing the PRO-Command Playback software from the included CD.

3.4 Network Communication

Configures PC network settings for TCP/IP communication with the DVR.

Peer-to-Peer and LAN Network Communication

Explains direct PC-to-DVR connections and network connections via LAN hubs.

Establishing TCP/IP Network Communication

Guides on establishing TCP/IP network communication using the PRO-Command Playback application.

3.5 Opening Copied Video

How to open and view video files copied from the DVR using the playback software.

4 Playback Operation

Overview of features for reviewing recorded video, audio, and data.

4.1 Playing Video

Steps for opening and viewing individual or multiple camera feeds in playback mode.

Playback Control Operations

Details on continuous play, synchronizing cameras, window management, zoom, and PTZ control.

4.2 Playing Audio

Guides on playing back synchronized audio associated with video recordings.

4.3 Transaction Data

Captures, stores, and uses data from sources like POS terminals to trigger recordings and logs.

4.4 Audit Data

Image Vault PRO Command features three distinct audit logs: System, User, and External Event.

System Audit

View the System Audit log to see system events, from log-in activity to camera signal detection.

User Audit

Track user activity by viewing data for individual or all users for a specified period.

External Event Audit

Review recording triggers defined by motion detection, data rules, and external inputs.

4.5 Error Log

Displays a history of system-generated fault entries and real-time recorder status.

4.6 Skins

Allows changing the graphic appearance of the playback software.

4.7 QuickView Action Buttons

Configurable shortcut buttons for opening cameras or performing specific audit searches.

4.8 Camera Window Behavior

Options for tiling, showing/hiding borders, and auto-hiding panels for camera windows.

5 Evidence Management

5.1 Catalog

Manages the inventory of recorded images, providing access to live and range-locked catalogs.

5.2 Range Lock

Write-protects a period of recorded video, audio, and data from being overwritten.

5.3 Blocked Ranges

Blocks specific time and date ranges of video and audio from playback for privacy.

5.4 Copying Video to External Media

Methods for copying video to CD/DVD or USB devices, including latest images and locked ranges.

USB Memory Devices

Connects USB drives for copying video or loading settings during media operations.

5.5 Downloading Video to Remote PC

Copies video directly to a remote PC, eliminating the need for physical media transfer.

5.6 Print Image

Prints a still image displayed in the selected window, with options for magnification and data.

5.7 Export Image

Exports a still image to JPG or BMP format, with local connection options for media transfer.

5.8 Export Clip

Exports a video clip from an individual camera to AVI format using remote playback software.

6 User Management

6.1 User Security

Manages user access levels (End User, Manager, Administrator, Service) and permissions.

6.2 User Inactivity Timeouts

Sets idle timeouts to disconnect users after periods of inactivity.

User Performance Monitoring

Tracks user activity and monitors DVR usage with performance indicators.

User Performance Details

Details on indicator color, percentage calculation, daily cutoff, and skip days feature for user performance monitoring.

7 Recording Setup

7.1 Global Recording Settings

Configures parameters affecting the entire DVR's operation, including range locks and quality factors.

Monitor Switch Rate

Sets the dwell time for analog monitor output as it cycles between cameras.

Use Record Schedule

Enables forced system recording based on a defined schedule.

Audio Recording Options

Configures continuous or live audio recording, including compression and input selection.

7.2 Camera Setup & Forced Recording Options

Configures camera names, capture rates, resolution, PTZ protocols, and forced recording settings.

Camera Configuration Details

Covers naming, forced recording, remote connection recording, frame rate, resolution, IP/analog, PTZ type, hidden cameras, and adjustments.

7.3 Motion Detection Triggered Recording

Configures internal motion detection to trigger video recording based on camera activity.

Motion Detection Configuration

Settings for enabling motion detection, event duration, pre/post recording, capture rate, and audio.

Motion Detection Edit Screen

Allows adjustment of motion sensitivity and masking by double-clicking zones on the camera feed.

7.4 External Input (Dry Contact) Triggered Recording

Uses external dry contacts to trigger recording, create audit entries, and set PTZ presets.

External Input Configuration Details

Details using external inputs, pre/post time, capture rate, audit entries, contact conditions, audio, and PTZ presets.

7.5 Data Device Setup

Configures data sources for capturing transaction data to trigger recordings and audit logs.

Data Device Setup Wizard and Sources

Guides through setup, choosing device types, and specifying data sources like serial or network ports.

Data Capture Methods and Testing

Explains serial, IVQuad, and network connections for data capture and how to test the setup.

7.6 Transaction Data Triggered Recording

Sets up virtual triggers based on specific data captured to initiate video recording.

Data Stream Rules Configuration

Configures rules based on text strings or values to trigger recording and audit entries.

Rule Builder Wizard

Assists in defining criteria for transaction data triggers, including value ranges and specific phrases.

7.7 Alarm Output Setup

Defines events that generate alarms and how alarms are sent (email, SMS, contact).

Notification Setup

Configures email and SMS notification settings before setting up individual alarms.

Alarm Categories and Configuration

Covers electrical contacts, camera loss, data stream, external inputs, system events, and camera detection alarms.

8 System Setup

8.1 TCP/IP Settings

Configures network settings for the DVR, including IP address, subnet mask, and gateway.

Host Name and Network Throughput

Sets the DVR's host name for remote access and configures network throughput for playback.

8.2 Location Setup

Sets location details, time zone, and daylight savings for the DVR.

8.3 System Clock

Synchronizes the DVR's time with a remote PC or sets it manually.

8.4 Clearing Logs

Clears system audit and error logs, typically done during initial installation.

8.5 Record Monitor Setup

Specifies how the Live Monitor Mode appears, including camera layout and display options.

8.6 Save and Load Configuration Settings

Saves and loads DVR configuration settings to/from removable media or a remote PC.

8.7 Software Updates

Installs software updates via CD or remote upload to improve DVR functionality.

Auto-Update CD and Remote Update

Details methods for updating DVR software using CDs or remote file uploads.

8.8 Screen Resolution

Adjusts the DVR's screen resolution for local playback and monitor display.

8.9 Limit Recorder Days

Restricts the maximum storage time by deleting older video data daily.

8.10 Backup Scheduler

Schedules automatic video backups to a connected USB external hard drive.

APPENDIX A: TROUBLESHOOTING

A.1 Continuous Tone Alarm

Troubleshoots audible alarms caused by capture card communication issues, often due to power fluctuations.

A.2 External Inputs Not Working

Diagnoses issues with external inputs triggering recording, related to wiring or software setup.

A.3 Wrong Number of Cameras Recording

Troubleshoots alarms indicating incorrect camera detection or recording status.

A.4 Images Not Recording

Addresses issues where cameras are connected and powered but not recording.

A.5 Images Distorted

Troubleshoots poor image quality, checking connections, focus, and PC display settings.

A.6 Cannot Connect via Modem Using PRO-Command

Guides on troubleshooting modem connection issues for remote access.

A.7 Lost Password

Provides steps for recovering lost user or service level passwords.

A.8 Power Loss

General steps to diagnose and resolve issues related to power loss or unexpected shutdowns.

APPENDIX B: FACTORY DEFAULTS

Factory Defaults List

Lists default settings for various DVR features that can be edited or are pre-configured.

APPENDIX C: SYSTEM AUDIT MESSAGES

System Audit Message Descriptions

Provides meanings for system audit messages related to logs, passwords, connections, and user actions.

APPENDIX D: LEGAL NOTICES

D.1 WARNING TO AUDIO USERS

Warns users about legal restrictions on unauthorized voice recording and advises consulting legal counsel.

D.2 Modifications to DVR

Prohibits unauthorized modifications to the DVR case and disclaims responsibility for resulting damage.

D.3 The Uninterruptable Power Supply (UPS)

Mandates UPS installation and warns of warranty voiding and data loss if not used.

APPENDIX E: WARRANTY

E.1 Manufacturer's Limited Warranty

Details the one-year parts and labor warranty, exclusions, and customer responsibilities for repairs.

E.2 Factory Repair 90-Day Warranty on Parts and Labor

Covers warranty for repairs and labor performed on products outside the original warranty period.