Juniper MX150 - Chapter 17 Contactingcustomersupport Andreturning Thechassisor; Components; Returning a MX150 Router or Component for Repair or Replacement

CHAPTER 17
Contacting Customer Support and
Returning the Chassis or Components
•
Returning a MX150 Router or Component for Repair or Replacement on page 109
•
Locating the Serial Number on an MX150 on page 110
•
Packing a MX150 Router or Component for Shipping on page 111
•
Contacting Customer Support to Obtain a Return Materials Authorization for an
MX150 on page 113
Returning a MX150 Router or Component for Repair or Replacement
If you need to return a MX150 router or component to Juniper Networks for repair or
replacement, follow this procedure:
1. Determine the serial number of the device or component. For instructions, see “Locating
the Serial Number on an MX150” on page 110.
2. Obtain a Return Materials Authorization (RMA) number from the Juniper Technical
Assistance Center (JTAC) as described in “Contacting Customer Support to Obtain
a Return Materials Authorization for an MX150” on page 113.
NOTE: Do not return any device or component to Juniper Networks unless
you have first obtained an RMA number. Juniper Networks reserves the
right to refuse shipments that do not have an RMA. Refused shipments
are returned to the customer through collect freight.
3. Pack the MX150 router or component for shipping as described in “Packing a MX150
Router or Component for Shipping” on page 111.
For more information about return and repair policies, see the customer support page at
http://www.juniper.net/support/guidelines.html .
Related
Documentation
MX150 Router Overview on page 3•
109Copyright © 2017, Juniper Networks, Inc.