Juniper MX150 - Contacting Customer Support to Obtain a Return Materials Authorization for an MX150

Contacting Customer Support to Obtain a Return Materials Authorization for an MX150
If you are returning an MX150 router or component to Juniper Networks for repair or
replacement, obtain a Return Materials Authorization (RMA) from the Juniper Networks
Technical Assistance Center (JTAC).
After locating the serial number of the device or component you want to return, open a
case with Juniper Networks Technical Assistance Center (JTAC) on the Web or by
telephone.
For instructions on locating the serial number of the device or component you want to
return, see “Locating the Serial Number on an MX150” on page 110.
Before you request an RMA from JTAC, be prepared to provide the following information:
•
Your existing case number, if you have one
•
Serial number of the component
•
Your name, organization name, telephone number, fax number, and shipping address
•
Details of the failure or problem
•
Type of activity being performed on the device when the problem occurred
•
Configuration data displayed by one or more show commands
You can contact JTAC 24 hours a day, seven days a week on the Web or by telephone:
•
Case Manager at CSC: http://www.juniper.net/cm/
•
Telephone: +1-888-314-JTAC (+1-888-314-5822), toll-free in the USA, Canada, and
Mexico
NOTE: For international or direct-dial options in countries without toll-free
numbers, see http://www.juniper.net/support/requesting-support.html .
If you are contacting JTAC by telephone, enter your 11-digit case number followed by the
pound (#) key for an existing case, or press the star (*) key to be routed to the next
available support engineer.
The support representative validates your request and issues an RMA number for return
of the component.
Related
Documentation
• Returning a MX150 Router or Component for Repair or Replacement on page 109
113Copyright © 2017, Juniper Networks, Inc.
Chapter 17: Contacting Customer Support and Returning the Chassis or Components