Airflow - AFO
Fan Tray 2 SRX4100 2, Front to Back
Airflow - AFO
Fan Tray 3 SRX4100 3, Front to Back
Airflow - AFO
Locating the Chassis Serial Number ID Label
The serial number ID label is located on the rear panel of the services gateway.
Locating the Serial Number ID Labels on FRUs
The power supplies installed in the services gateway are field-replaceable units (FRUs).
The serial number ID label is on the top of the power supply.
Related
Documentation
Returning a SRX4100 Services Gateway or Component to Juniper Networks on page 75•
• Contacting Customer Support on page 77
• Packing a SRX4100 Services Gateway or Component for Shipping on page 78
Contacting Customer Support
Once you have located the serial numbers of the device or component, you can return
the device or component for repair or replacement. For this, you need to contact Juniper
Networks Technical Assistance Center (JTAC).
You can contact JTAC 24 hours a day, 7 days a week, using any of the following methods:
•
On the Web: Using the Case Manager link at http://www.juniper.net/support/
•
By telephone:
•
From the US and Canada: 1-888-314-JTAC
•
From all other locations: 1-408-745-9500
NOTE: If contacting JTAC by telephone, enter your 11-digit case number
followed by the pound (#) key if this is an existing case, or press the star
(*) key to be routed to the next available support engineer.
When requesting support from JTAC by telephone, be prepared to provide the following
information:
•
Your existing case number, if you have one
•
Details of the failure or problem
•
Type of activity being performed on the services gateway when the problem occurred
•
Configuration data displayed by one or more show commands
•
Your name, organization name, telephone number, fax number, and shipping address
77Copyright © 2017, Juniper Networks, Inc.
Chapter 19: Contacting Customer Support and Returning the Chassis or Components
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