The support representative validates your request and issues an RMA number for return
of the component.
Related
Documentation
Returning a SRX4200 Services Gateway or Component to Juniper Networks•
• Returning a SRX4100 Services Gateway or Component to Juniper Networks on page 75
Packing a SRX4100 Services Gateway or Component for Shipping
Before you pack a SRX4100 Services Gateway or component:
•
Ensure thatyou havetaken the necessary precautions to prevent electrostatic discharge
(ESD) damage.
•
Retrieve the original shipping carton and packing materials. Contact your JTAC
representative if you do not have these materials, to learn about approved packing
materials. See “Contacting Customer Support” on page 77.
Ensure that you have the following parts and tools available:
•
ESD grounding strap
•
Antistatic bag, one for each component
•
Phillips (+) screwdriver, number 2
•
Packing the SRX4100 Services Gateway for Shipment on page 78
•
Packing the SRX4100 Services Gateway Components for Shipment on page 79
Packing the SRX4100 Services Gateway for Shipment
To pack the services gateway for shipment:
1. Attach an electrostatic discharge (ESD) grounding strap to your bare wrist and connect
the strap to the ESD point on the chassis or to an outside ESD point if the device is
disconnected from earth ground. .
2. On the console or other management device connected to the services gateway, enter
CLI operational mode and issue the following command to shut down the services
gateway software:
user@host> request system halt
Wait until a message appears on the console confirming that the operating system
has halted.
3. Shut down power to the services gateway by pressing the Power switch on the rear
of the services gateway.
4. Disconnect power from the services gateway.
Copyright © 2017, Juniper Networks, Inc.78
SRX4100 Services Gateway Hardware Guide
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